The UAE Strategy for Government Services, Unified Digital Platform Policy and Digital Customer and Digital Government Service Policy are all a part of the UAE Government’s efforts to provide advanced digital services, accessible from anywhere and at any time.
The Government engages community members in designing services; in a bid to develop proactive individual services that will meet their needs. Read how the UAE co-creates public services.
The UAE provides more than 6,000 federal and local digital services. At the federal level, there are 1,913 federal digital services. They can be classified as follows:
1,669
Transactional services
82
Informational services
54
Commercial services
71
Social services
37
Seizural services
188
Priority services
UAE Pass
In order to use some of these digital services, you must have an account on UAE PASS. Learn how to register on UAE PASS.
By registering on UAE Pass, you can:
Log in with face recognition technology (facial ID)
Sign in to services through a single mobile–based login
Sign documents digitally
Store and share digital documents
Update your profile information
Update your address records
Most used digital services
Below table shows the most used digital services and the number of times they were used in the year 2023:
Issue a new work permit
Issue an entry permit
Electricity and water bill payment
Issue a residency permit
Renew a residency permit
Payment of traffic fines
Issue/renew work contract
Cancelling residency permits
Book a medical appointment
The UAE has introduced a Design Language System (DLS) and other guidelines, principles and policies for designing government portals and publishing content on them. The DLS ensures that users have a smooth experience while browsing. One of the key features of this portal is the ability for users to customise and personalise their experience, making it more efficient and user-friendly. A personalised dashboard enables users to access, store, and review their data, interactions and transactions on the portal. Specific service transactions initiated through the portal can be saved and accessed later. Users can customise or personalise the portal to mark their favourite or most used online services.
Read how to use government eServices through this guide.
Services are accessible for people of determination. Read about live support about public services for people of determination.
Justice system, community protection, human rights, cyber security and more
Flights, hotels, itineraries, visas, money exchange, attractions, shopping
Ecosystems, climate change, renewable, nuclear energy, sustainability and more
Public holidays, religious affairs, Ramadan, Hajj, religious events and more
Setting up a charitable organisation, raising funds, volunteering and more
The UAE assures freedom and access to information through 'The Guide to Access Government Information' and Law No. 26 of 2015 on the Organization of Dubai Data Publication and Sharing also known as Law No. 26 of 2015 Regulating Data Dissemination and Exchange.
The UAE Government’s services are accessible through online and offline channels. In addition, the government provides multiple payment options that include cash payment over the counter. Most federal ministries and local entities facilitate electronic payment and mobile payment in a secure cyber environment.
Mabrouk Ma Yak is an integrated eService for newly born Emiratis. The service will reduce the number of visits to government offices from seven to one by providing a combined service of ten government entities.
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