The UAE Strategy for Government Services, Unified Digital Platform Policy and Digital Customer and Digital Government Service Policy are all a part of the UAE Government’s efforts to provide advanced digital services, accessible from anywhere and at any time.
The Government engages community members in designing services; in a bid to develop proactive individual services that will meet their needs. Read how the UAE co-creates public services.
The UAE provides more than 6,000 federal and local digital services. At the federal level, there are 1,913 federal digital services. They can be classified as follows:
Below are the most used digital services for the year 2022:
| Number of times used | Name of the digital service |
| 5,414,388 | Issue a new work permit |
| 4,879,775 | Issue an entry permit |
| 3,450,760 | Electricity and water bill payment |
| 2,509,670 | Payment of traffic fines |
| 2,400,863 | Renew a residency permit |
| 2,051,721 | Issue a residency permit |
| 1,888,687 | Book a medical appointment |
| 1,288,103 | Issue/renew work contract |
| 1,269,287 | Cancelling residency permits |
The UAE has introduced its Design Language System (DLS) and other guidelines, principles and policies to ensure that users have a superior experience while using government portals. One of the key features of the portal is the ability for users to customise and personalise their experience, making it more efficient and user-friendly. A personalised dashboard is available to users, which enables them to access, store, and review their data, interactions and transactions within the portal. Specific service transactions initiated through the portal can be saved and accessed later. Users can customise or personalise the portal to mark their favorite or most used online services.
Learn how to use government eServices through this guide.
Services are accessible to people of determination. Read about live support about public services for people of determination.
In order to use some of these eServices, you must have an account on UAE PASS. Learn how to register on UAE PASS.
By registering on UAE Pass, you can enjoy the benefits of:
Justice system, community protection, human rights, cyber security and more
Flights, hotels, itineraries, visas, money exchange, shopping, customs and more
eDirham, banking, financial markets, taxes, customs duty, insurance, pension and more
Ecosystems, climate change, renewable, nuclear energy, sustainability and more
Public holidays, religious affairs, Ramadan, Hajj, religious events and more
Setting up a charitable organisation, raising funds, volunteering and more
The UAE assures freedom and access to information through 'The Guide to Access Government Information' and Law No. 26 of 2015 on the Organization of Dubai Data Publication and Sharing also known as Law No. 26 of 2015 Regulating Data Dissemination and Exchange.
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The UAE Government’s services are accessible through online and offline channels. In addition, the government provides multiple payment options that include cash payment over the counter. Most federal ministries and local entities facilitate electronic payment and mobile payment in a secure cyber environment.
The National Economic Register is an integrated platform between the federal and local entities. It enables the entities, businessmen, researchers and customers to get instant, latest, accurate and comprehensive information about economic licences and data, statistics and reports relating to it.
Mabrouk Ma Yak is an integrated eService for newly born Emiratis. The service will reduce the number of visits to government offices from seven to one by providing a combined service of ten government entities.
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