Digital Customer and Digital Government Service Policyyy

The Digital Customer and Digital Government Service Policy aims at enhancing the UAE government’s approach of providing proactive digital services on a priority, improving user experience in getting digital government services, and raising government efficiency in providing services.

Digital Customer and Digital Government Service Policyyy
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Digital Customer and Digital Government Service Policy

The UAE Government launched the Digital Customer and Digital Government Service Policy (Arabic, PDF, 435 KB) as a part of the UAE’s Strategy for Government Services. The policy aims at:

  • enhancing the UAE government’s approach of providing proactive digital services on a priority
  • improving user experience in getting digital government services
  • raising government efficiency in providing services
  • enabling integration and connection of digital systems of federal government entities
  • raising trust in digital government services.

Pillars of the policy

The Digital Customer and Digital Government Service Policy is based on six main pillars. They are:

  1. Proactive digital government services
  2. One-time request for information and personal details
  3. Digital government enablers
  4. Unified digital platform
  5. Continuity of digital services
  6. Marketing and awareness of digital service .
Updated on:

01 Jul 2026