In case of an emergency, you can call the following numbers while anywhere in the UAE:
999 for Police
998 for Ambulance
997 for Fire Department (Civil Defence)
996 for Coastguard
991 for electricity failure
922 for water failure.
SOS - AD999 app
In Abu Dhabi, use Abu Dhabi Police’s AD999 app to report a fire, request for an ambulance or call the emergency helpline immediately by pressing the SOS button. The AD999 app is available on Google Play and App Store.
Watch these videos to learn more.
The DCAS SOS app
In Dubai, use the DCAS SOS app to request for emergency ambulance services from Dubai Corporation for Ambulance Services. The app has an SOS (signal of distress) feature, which determines the exact location of the patient. It provides services for individuals, establishments and people of determination with hearing disabilities and visual disabilities. The DCAS SOS app is available on Google Play and App Store.
The National Early Warning System (EWS) project was started in 2017 to ensure safety and protection of all individuals – citizens, residents and visitors of the UAE - and property. The EWS involves sending text messages to people to warn them of the dangerous weather conditions and instruct them on procedures to be followed to stay safe.
Entities authorised to send warning messages
Sending warning messages is limited to entities responsible for the safety of individuals in the UAE. Entities include:
National Emergency Crisis and Disaster Management Authority
Call for the ambulance on 998 (from anywhere in the UAE). An air ambulance may be sent for the patient if needed.
UAE's hospitals can handle any medical emergency. During medical emergencies, a hospital will accept you for initial treatment and may transfer you to a hospital better equipped to deal with your problem.
The UAE provides standard medical care and visitors can easily obtain medical treatment from either private or government hospitals. In case of emergency, treatment to stabilise the case is free. Other treatment must be paid for by cash, credit card or insurance.
You can look for medical facilities on the websites of:
Department of Health - Abu Dhabi has a dedicated Istijaba call centre for any emergency requests from inpatients at health care facilities across the emirate of Abu Dhabi. Inpatients can request for urgent medical checkup or diagnosis, a medical bed for critical conditions, rare or critical care medicine specialists, rare blood type requirement and other urgent medical support.
Patients can reach Istijaba through the toll free number 8001717. Istijaba operates as a direct communications channel with the Medical Operations Command Centre of Department of Health - Abu Dhabi to respond to patients' emergency requests promptly.
Call the police on 999 (from anywhere in the UAE). Inform them about the accident, mention your location and wait for their instructions. Remember, no traffic incident in the UAE can go unreported.
If it is a minor accident and no one is hurt, you can move your car to the shoulder lane to avoid blocking traffic. You should wait for the police at a minimum distance of 15 metres away from your car.
If you or anybody involved in the accident sustains injuries, it is best to leave all vehicles exactly where they are, and wait for an ambulance to arrive.
In the event of a collision, the eCall system will automatically establish a two-way voice communication via the cellular network to the nearest emergency centre. The emergency centre will dispatch a medical team to the location of the accident as soon as possible.
In the emirate of Abu Dhabi, people of determination can get help for medical emergencies by sending an SMS to 5999. The SMS must contain information about the incident, location of the patient and a phone number on which the police can contact someone.
In Abu Dhabi, call Abu Dhabi Tourism Police on: +97128002626 and +97125127777.
In Dubai, call Dubai Tourism Security on: 8004438.