Live support about public services

Live support about public services

Dubai police offers the ‘Universal Accessibility Pack’ feature on its website to ensure convenient and user-friendly access by people of determination (people with special needs).The ‘Universal Accessibility Pack’ feature can be accessed by clicking on the logo of 'People of Determination' in the top right corner of the Dubai Police website.

The feature includes customisation options such as: the ability to select preferred font types for website and service usage, and to adjust character spacing, word spacing, line spacing, text size, text alignment and colours.


Other features of the pack include:

  • a smart reader programme
  • a virtual sign language translator
  • assistance settings for individuals with attention deficit and reading difficulties
  • support for those with epilepsy seizure
  • a colour contrast feature for individuals with visual impairments
  • special features that cater to the needs of people of determination, such as an enlarged mouse cursor.

The content of the Dubai Police website is translated into 131 languages.

Read news coverage on WAM.


TDRA character for the deaf

Some entities offer support in the form of a video in which an animated character communicates with the user in sign language. When the user rests the tip of his mouse on a certain text, the character in the video translates that text in the sign language. 

Send sign language video

In addition, people of determination can send their queries to MoCD by recording a video and asking questions in the sign language.


This portal and many other government websites use text-to-speech facility. Users just need to select text and a software will read it out aloud.


Ministry of Economy published awareness videos in sign language.


Zayed Higher Organization for People of Determination (ZHO) offers translation service in sign language. Any government entity or business or an individual can request ZHO for translation and ZHO will get the text translated into sign language for the benefit of people of determination.


Roads and Transport Authority has many videos for people who cannot hear properly. The videos have an interpreter speaking in sign language about the features of public transportation in Dubai. View the videos.

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