As part of our efforts to make the UAE Government’s services widely accessible, we are reaching out to people with limited mobility and people who are motor-impaired, blind, dyslexic or dealing with cognitive and learning issues (people of determination). We have designed this portal with enhanced features and included latest AI-powered accessibility tools. Read about them here and find out how you can use them to your maximum benefit.

This portal is made accessible to you by combining features from the portal and the browser. Here are some of the accessibility features of the portal:

Site map

The UAE mGovernment follows the standards of the World Wide Web Consortium (W3C) to maintain the structure of web content and ease navigation of the website. This makes browsing and accessing information and services easier.

Responsive web design

The design of this portal is optimised for different screen sizes such as those of mobile phones, tablets, desktops and TVs.

Ability to zoom

If you are having difficulty reading a text or viewing images, you can select ‘Zoom’ from the browser option to zoom in and enlarge the screen. 

Ability to change text size

If you experience difficulty reading the text on the computer screen, you can enlarge or reduce the text-size by pressing the Ctrl and + key to increase the text size, or Ctrl and - keys to decrease the text size. Pressing the Ctrl and the number 0 keys resets the default size.


Keyboard support

The portal can be browsed using a keyboard by pressing the Tab, Shift and Enter keys.

Ability to hear the text

You can listen to the text on the portal by selecting the text and clicking on the speaker button. You can adjust the speed and other controls by clicking on the settings button of the ReadSpeaker software.

Scroll up button

You can use the scroll up button to go to the top of the page at the click of a button.


Following are some of the AI-powered accessibility enhanced features on the portal that aim to benefit people with different abilities.

  1. Screen Reader – this tool reads the text on the screen in 3 speeds
  2. Contrast + - this helps you adjust to invert colours, dark contrast and light contrast
  3. Smart contrast – this feature gives you the power to ensure your site colours meet WCAG 2.1 AA or even AAA
  4. Highlight links – this tool highlights all hyperlinks on the page
  5. Bigger text – this makes the text bigger; 4 size options are available
  6. Text spacing – this tool widens space between the text on a light, moderate and heavy scale
  7. Play/pause animations – this tool will play and pause animations; it is beneficial for motor-impaired, dyslexic, visually impaired, and those dealing with cognitive and learning issues and those who are prone to seizure and epilepsy
  8. Hide images – this tool will hide images
  9. Dyslexia friendly – this tool displays fonts that are easy for people with dyslexia
  10. Cursor – this tool provides a big cursor, reading mask and a reading guide; it is beneficial for those who are visually-impaired, dealing with cognitive and learning issues or are suffering from ADHD.
  11. Tooltips – this tool should be used when a link or button contains only an icon; this is useful for those who are motor impaired
  12. Page structure – this tool presents the structure of the page in a simplified manner
  13. Line height – this tool increases the space between the lines; height can be increased to 1, 1.75 and 2 times the original
  14. Text align – this tool aligns the text to either left, right, centre or justifies it
  15. Dictionary – this tool gives the users access to dictionary lookups without needing to leave the website; this is useful for those with cognitive disabilities, non-native English speakers and more. Select this tool and then select the word you want to look up.
  16. Saturation – this tool sets the intensity of colours to high, low or greyscale.


Who are the tools for?

While the accessibility tools are designed to cater to all, they are especially helpful for people who are:

  1. motor-impaired
  2. blind
  3. colour blind
  4. dyslexic
  5. visually-impaired
  6. dealing with cognitive and learning issues
  7. prone to seizure and epilepsy
  8. suffering from ADHD.


Click on this icon at the bottom left corner of the page to view and use the accessibility options.


Find out more about using the accessibility tools from the website of UserWay:

  1. Frequently Asked Questions
  2. blog
  3. tutorials.


No or limited internet access 

If you or someone you know has no or limited access to the internet, you can contact us by phone and we shall answer your queries.


Phone: 171

International Calls: +971 4 7774049

P O Box: 116688.

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