Information and services

The UAE Strategy for Government ServicesUnified Digital Platform Policy and Digital Customer and Digital Government Service Policy are all a part of the UAE Government’s efforts to provide advanced digital services, accessible from anywhere and at any time.



The Government engages community members in designing services; in a bid to develop proactive individual services that will meet their needs. Read how the UAE co-creates public services.

Service statistics

The UAE provides more than 6,000 federal and local digital services. At the federal level, there are 1,913 federal digital services. They can be classified as follows:


Transactional services


Informational services


Commercial services


Social services


Seizural services


Priority services

UAE Pass

In order to use some of these digital services, you must have an account on UAE PASS. Learn how to register on UAE PASS.

By registering on UAE Pass, you can:

having a digital trusted identity

Log in with face recognition technology (facial ID)

being able to sign in to all government websites and services through a single mobile–based login

Sign in to services through a single mobile–based login

being able to sign documents digitally

Sign documents digitally

being able to store and share digital documents

Store and share digital documents

being able to update your profile information

Update your profile information

being able to update your address records

Update your address records

Most used digital services

Below table shows the most used digital services and the number of times they were used in the year 2022: 

5,414,388 +

Issue a new work permit

4,879,775 +

Issue an entry permit

3,450,760 +

Electricity and water bill payment

2,509,670 +

Payment of traffic fines

2,400,863 +

Renew a residency permit

2,051,721 +

Issue a residency permit

1,888,687 +

Book a medical appointment

1,288,103 +

Issue/renew work contract

1,269,287 +

Cancelling residency permits

Personalised and cohesive user experience

Personalised and cohesive user experience

The UAE has introduced a Design Language System (DLS) and other guidelines, principles and policies for designing government portals and publishing content on them. The DLS ensures that users have a smooth experience while browsing. One of the key features of this portal is the ability for users to customise and personalise their experience, making it more efficient and user-friendly. A personalised dashboard enables users to access, store, and review their data, interactions and transactions on the portal. Specific service transactions initiated through the portal can be saved and accessed later. Users can customise or personalise the portal to mark their favourite or most used online services.


Read how to use government eServices through this guide.


Services are accessible for people of determination. Read about live support about public services for people of determination.

Learn more

Services around the clock

Top digital services provided by government entities around the clock

Visa and Emirates ID

Tourist visas, visit visas, entry permits, residency permits and Emirates ID



Job search, regulations, employment process, contracts and more



Education system, schools, higher education, eLearning, scholarships



Planning, starting, running and closing businesses on the mainland and in free zones

sheikh Zayed Grand Mosque

Moving to the UAE

Health, education, jobs, visa, Emirates ID, transportation, finance and more


Justice, safety and the law

Justice system, community protection, human rights, cyber security and more

Visiting and exploring the UAE

Visiting and exploring the UAE

Flights, hotels, itineraries, visas, money exchange, attractions, shopping



Roadways, railways, waterways and airways

Finance and investment

Finance and investment

Banking, financial markets, taxes, customs duty, insurance, pension and more

Environment and energy

Environment and energy

Ecosystems, climate change, renewable, nuclear energy, sustainability and more



Housing programmes, authorities and more

Health and fitness

Health and fitness

Insurance, healthcare facilities, emergency services, patients' rights

Passports and travelling

Passports and travelling

Passports, visas, travel arrangements, advisories, customs and more

Public holidays and religious affairs

Public holidays and religious affairs

Public holidays, religious affairs, Ramadan, Hajj, religious events and more



Civic facilities, telecommunications, mail services and more

Social affairs

Social affairs

National identity, marriage, divorce, births, deaths, social welfare and more

Charity and humanitarian work

Charity and humanitarian work

Setting up a charitable organisation, raising funds, volunteering and more

Connected government (G2G)

Connected government (G2G)

FedNet, Government Service Bus, UAE Pass, mSurvey and more

Services A to Z

Services A to Z

List of links to the eServices of the United Arab Emirates Government

Citizens' right to access government information

The UAE assures freedom and access to information through 'The Guide to Access Government Information' and Law No. 26 of 2015 on the Organization of Dubai Data Publication and Sharing also known as Law No. 26 of 2015 Regulating Data Dissemination and Exchange.

Learn more

Service channels and modes of payment

Service channels and modes of payment

The UAE Government’s services are accessible through online and offline channels. In addition, the government provides multiple payment options that include cash payment over the counter. Most federal ministries and local entities facilitate electronic payment and mobile payment in a secure cyber environment.

Learn more

Mabrouk Ma Yak service

Mabrouk Ma Yak is an integrated eService for newly born Emiratis. The service will reduce the number of visits to government offices from seven to one by providing a combined service of ten government entities.

Learn more

Emergency contacts






Civil defence


Electricity authority



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