How to access eServices?

The UAE offers a host of online services that cater to the people’s needs in all sectors. Online services on government websites are attached with service cards that provide guidance and steps on how to access and complete the service. In addition, they include information about the service terms and conditions, fees, required documents and time taken for completion. Check the below eService from the Ministry of Human Resources and Emiratisation.

• Issue a new work permit

Check this tutorial about the service and how it is done.

Check also this eService card on the website of Ministry of Interior.

Before you start any service, you are advised to read the service card and know all the requirements of the service ahead. Remember that staring a service requires you to log in to the site using UAE Pass, if you are already registered. If you are not registered, you need to create an account.

Find digital services of the key sectors

Below are links to eServices available in the following sectors:

• eServices for ICT - Telecommunications and Digital Government Regulatory Authority
• eServices for health - Ministry of Health and Prevention
• eServices for education - Ministry of Education
• eServices for social affairs - Ministry of Community Development
• eServices for labour issues - Ministry of Human Resources & Emiratisation
• eServices for human resources in federal government (PDF, 450 KB) - Federal Authority for Government Human Resources
• eServices for finance matters - Ministry of Finance
• eServices for business matters - Ministry of Economy
• eServices for tax matters - Federal Tax Authority
• eServices which relate to the environment - Ministry of Climate Change and Environment
• eServices for energy and infrastructure - Ministry of Energy and Infrastructure
• eServices related to traffic and licensing - Ministry of Interior
• eServices related to civil defence - Ministry of Interior
• eServices related to crime and security - Ministry of Interior
• eServices related to punitive and reformatory - Ministry of Interior
• eServices related to visa matters - Federal Authority for Identity, Citizenship, Customs & Port Security
• eServices related to UAE citizens abroad - Ministry of Foreign Affairs.

171Tawasul, customer relationship management platform

171Tawasul is the UAE Government's customer relationship management (CRM) platform, serving as a unified national platform for receiving all our customers’ queries, suggestions and complaints. This platform collects customer opinions and manages customer relations relating to federal government services, efficiently.

Customers can use the CRM to file a complaint, share feedback, ask questions or report issues relating to the eServices of the federal government.

Channels of the UAE’s CRM

171Tawasul uses the following channels to connect with the customers:

1. The 171Tawasul website

Through the website of 171Tawasul, customers can track the status of their requests conveniently and access the responses provided by the federal entities.

2. The national call centre-171

171, is the number for the national call centre of Tawasul. The call centre receives calls from the customers and integrates them into the national system for managing customer relations, ensuring that relevant entities can address them effectively.

The national call centre 171, operates from 7.30 am to 3.30 pm from Monday to Thursday, and from 7.30 am to 12 pm on Fridays. 

3. WhatsApp

Customers can connect with the CRM system through WhatsApp number: +9714-777-1777.

Live support about public services

Get help

For additional help in understanding eServices and main sections on the entities’ websites, look for ‘help’ which provides you with an interactive tour of the entity’s website and tips on how to use it.

• Help - Ministry of Education
• Help - Ministry of Health and Prevention
• Help - Ministry of Community Development
• Help - Ministry of Human Resources & Emiratisation
• Help - Ministry of Finance
• Site tour - Ministry of Climate Change and Environment
• Help - Federal Authority for Identity, Citizenship, Customs & Port Security
• Site map - Ministry of Interior