Protection, support and assistance of people of determination
Protection, support and assistance of people of determination
According to Federal Law No. 2 of 2001, people of determination (citizens with special needs as known before) are entitled to receive monthly assistance subject to terms as per the existing laws. The UAE launched the Emirati sign language dictionary which seeks to develop and standardise the signs used by people with hearing impairments across the UAE. Find digital services for people of determination.
The UAE Government provides specific services to benefit people of determination. Services range from providing a medical card and rehabilitation to providing monthly social assistance; from providing jobs to translating documents into sign language and providing educational material in Braille.
Websites and the online services use simple language and include features such as the option to increase the size of the text, use of vivid colours, text-to-speech software and ALT text in order to be user-friendly for the people of determination. Icons are paired with their associated labels to ensure people of determination know what to expect before clicking on the 'Call to Action' button.
In 2018, the UAE launched the first ‘Emirati sign language dictionary’, which seeks to develop and standardise the signs used by people of determination with hearing impairments across the UAE. The dictionary is available online, and it includes 5,000 words for teaching people with hearing difficulties and training sign language translators. The dictionary is in line with Vision 2021 and National Agenda which aim to maintain a cohesive society and promote an inclusive environment that integrates all segments of society.
Watch this video in sign language on tips to stay safe from #COVID-19.
Provision under the law
Federal Law No. 29 of 2006 Concerning the Rights of People with Disabilities, as amended with federal law No. 14 of 2009 (the law) protects the rights of people of determination and guarantees them the right to live with dignity. Discrimination is defined as any segregation, exclusion or restriction due to special needs leading to the damage or denial of recognition of any rights granted by the prevailing legislation in the country or its practice or enjoyment on an equal footing. This way, the UAE strives to empower and promote the social inclusion of all.
Dubai’s law on the rights of people of determination
Law No. 3 of 2022 on the Rights of People of Determination (people with disabilities) in the Emirate of Dubai seeks to include people of determination in the process of drafting policies and legislations that concern them or may affect their quality of life.
The law sets forth their rights and the services that relevant entities should provide them. Services include:
inclusive education at every stage
inclusive job opportunities in all sectors
healthcare, therapeutic and social services
·other services such as worship, police and legal services.
People of determination should have the ability to access data and information through various platforms and be informed about their legal rights. They must have access to banking services and be able to participate in various sports and entertainment programmes, among others.
The Law also outlines the tasks and responsibilities of government entities in implementing this law. It also stipulates creating a permanent committee named the ‘Higher Committee to Protect the Rights of People of Determination’. The Committee will be tasked with supervising all affairs concerning people of determination in Dubai, and implementing policies, plans and initiatives aimed at protecting their rights.
Under the National Policy for Empowering People with Special Needs, people with special needs or disabilities will be referred to as ‘people of determination’ to recognise their achievements in different fields. As explained on the Abu Dhabi portal, the law defines a person with special needs as someone suffering from a temporary or permanent, full or partial deficiency or infirmity in his physical, sensory, mental, communication, educational or psychological abilities to an extent that limits his possibility of performing the ordinary requirements as people without special needs.
The Government condemns all forms of abuse and neglect of people of determination. Abuse and neglects involves depriving people of determination of their basic right to care, rehabilitation, medical care, recreation or community integration. It also condemns using such people to get material profits and not spend on them.
According to Federal Law No. 2 of 2001, people of determination (citizens with special needs as known before) are entitled to receive monthly assistance subject to terms as per the existing laws.
Live support about public services
Some entities offer support in the form of a video in which an animated character communicates with the user in sign language. When the user rests the tip of his mouse on a certain text, the character in the video translates that text in the sign language.
In addition, people of determination can send their queries to MoCD by recording a video and asking questions in the sign language.
This portal and many other government websites use text-to-speech facility. Users just need to select text and a software will read it out aloud.
Zayed Higher Organization for People of Determination (ZHO) offers translation service in sign language. Any government entity or business or an individual can request ZHO for translation and ZHO will get the text translated into sign language for the benefit of people of determination.
Roads and Transport Authority has many videos for people who cannot hear properly. The videos have an interpreter speaking in sign language about the features of public transportation in Dubai. View the videos.
Accessible transport and parking facilities
The UAE provides access to safe, affordable, accessible and sustainable transport systems for people of determination (special needs). Read about the transportation options in the different emirates.
In Abu Dhabi city, public parking spaces, pavements, walkways, pedestrian underpasses and overbridges, entrances of buildings and other public facilities are increasingly becoming friendly for the people of determination to meet their mobility needs.
Abu Dhabi Government offers the people of determination subsidised fares at different modes of public transportation. They are also eligible for free unlimited travel on all buses in the Abu Dhabi city and its suburbs using the Hafilat smart card.
Abu Dhabi Police provides people of determination with special permits to park in the designated parking spaces available in public parking areas and exempts them from Mawaqif parking fees. Those who park illegally at spaces reserved for vehicles of people of determination will get a fine of AED 1,000.
Dubai Taxi Corporation operates taxis to meet the needs of the people of determination 24 hours a day covering all areas of the emirate and driven by well-trained drivers. These vehicles are fitted with special lifts for the wheelchairs, artificial respiratory systems, a wheelchair on board and seats for the companions.
People of determination with personalised NOL cards can use Dubai Metro and public buses in the Dubai city for free. Metro stations in Dubai are featured with:
tactile floor paths to guide visually-impaired persons at the stations
CCTV for hearing-impaired persons
audio notices for visually-impaired persons
stations are provided with escalators fitted with side hand rests stretching along the rail
dedicated parking for people of determination near the station’s entrances
automatic doors to ease the entry and exit process
designated space for a wheel chair in each carriage, located in close proximity to the door.
The public buses of Dubai are provided with all means of comfort and accessibility for the people of determination.
Marine transport stations and water-buses have been designed to be user-friendly for them, as well. LCD monitors are available to provide information about water-bus and safety procedures. Suitable spaces have been provided for two wheelchairs on Dubai Ferry.
Watch this video to learn more about these facilities and services offered for people of determination in Dubai.
The ID card for people of determination issued by the Ministry of Community Development offers many facilities and benefits in transport sector and others. Read the benefits in this document. Contact the local transport authorities to find more about transport and parking services for people of determination across the emirates:
In December 2019, the UAE government introduced a new logo for people of determination, which replaced the old logo. The new logo emphasises that the people of determination are active members of the society and that they are independent, self-determined people who adapt to new environments; thus, easily integrating in various educational, practical and social fields.