The UAE is ranked 1st globally for mobile speed and 7th globally for fixed broadband speed, as of December 2023 according to Speedtest Global Index.
Satisfaction with online mobile services
One of the objectives of the UAE mGovernment enablers is to raise the level of satisfaction of the public with regard to digital services. Since 2017, the user satisfaction with government’s digital services has increased significantly. The reasons behind that were the increase of public awareness about digital services and increase in the quality of government websites and service quality. The below table displays the rate of user satisfaction with government digital services from 2017 to 2022:
Satisfaction with online mobile services
Satisfaction (in %)
Content for people of determination
TDRA launched several guidelines which give clear instructions and set valid rules for writing web content. According to those guidelines, the website content has to be in two languages (Arabic and English), free of grammatical and spelling mistakes and properly segmented (that is no English text in the Arabic version and vice versa). The guidelines also cover domain and hosting, site architecture and design, user experience and usability, accessibility, eParticipation, social media and open data among others.
According to guidelines, a government website should have a software to read texts and alternative texts for the visually impaired people. In addition, all audio and video files on the website should have descriptive captions to assist those with hearing problems.TDRA website is one of the federal websites using such language to help the people of determination (special needs’ people) to browse its pages easily.
The National Policy for Empowering People of Determination (people with disability) aims to provide people of determination (people with special needs) with easy access to various information, depending on their individual abilities. According to the policy, entities are required to provide information about services to people of determination and their families in all the emirates, ensuring that all services are easily accessible. The entities are also required to make information accessible using modern technology to people who suffer visual and hearing disabilities.
The UAE’s Ministry of Community Development launched the ‘With Sign’ initiative under the theme ‘towards an open world with sign language’, targeting people of determination especially those who with hearing impairment, to help them communicate with community members through text interpretation with sign language. The text translation is performed by a smart 3D character on the entity’s website. The service enables the hearing impairment categories to ask questions through the website and record their messages through the computer’s camera to be translated.
Read about live support about public services for people of determination.
In May 2013, the UAE initiated an ambitious journey to move from eGovernment to mGovernment within two years. A new government vision was announced following a meeting of the government officials. The target was set at 100 per cent to make priority services available online through two channels: websites and mobile phone applications.
In 2015, the UAE had achieved a remarkable rate of mobile governance. 96.3 per cent of the UAE government’s most used 337 services made the transition to mGovernment and mServices within 730 days and with the support of 41 government departments. The most important change that was taking place over those two years was the change of mentality and the culture of the government services’ management. Today, delivery of services no longer relies on physical offices and thousands of employees, but on advanced systems and innovative minds because of which, the rate of smart transformation increased dramatically as 98.18 per cent of the federal government services are available online.
Smart phones and useful usage
According to TDRA’s report for the second quarter of 2017 on the use of smartphones in the UAE, it is revealed that 81.5 per cent of phones registered on the UAE’s networks were smartphones.
More than 90 per cent of the UAE federal government services are available online. Every government entity in the UAE has a website with electronic services section. This portal is a one-stop shop for federal and local government services. This encourages the UAE’s population to visit the government entity websites and take full advantage of ICTs to complete their government transactions online.
Another aspect where ICT is applied is the eParticipation. The UAE national portal has a large section for eParticipation under the name (Sharik). Sharik provides several eParticipation channels which include consultations, forum, blogs, etc. In addition, each federal government entity has such eParticipation section, where users can participate in government decision and policy-making online.
The official portal of the UAE is also a handy resource for information about the UAE’s government, future, history, culture, economy, touristic sites or geography of the UAE and much more. Some of the other UAE government websites include:
Federal government websites
Local government websites
The UAE is one of the world’s most connected countries. According to World Bank Data, internet penetration in the UAE was at 99.15 per cent in 2019.
There were 3,269,359 internet subscribers and 17,075,188 active mobile phone subscribers in the UAE as of March 2021, according to the Market Statistics report published by the UAE’s Telecommunications and Digital Government Regulatory Authority (TDRA).
eServices for rural areas
The UAE Government launched telemedicine services for people living in the rural areas. Telemedicine services include: Virtual Doctor for COVID-19, international telemedicine service and Doctor for every citizen.