considering to add 67
smart services
Smart
Inspector,
latest
service by
Dubai
Civil
Defence
The Directorate General of
Civil Defence-Dubai (DCD)
held the “Smart Inspection
Forum” where it displayed the
“Smart Inspector”, a smart app
available on Android and Apple
Store.
The smart inspector app offers
many services to customers of
the DCD, as it is linked to one
program with Dubai Municipal-
ity. Last June, the “engineer-
ing plan approval” service was
linked to Dubai Municipality so
that consultants can complete
transactions through one web-
site that contains both the ser-
vices of Dubai Municipality and
the DCD.
The app ensures accuracy
and transparency of inspection
through the assessment tools
module “inspection standard
form”. Additionally, the inspec-
tion results are printed and
given immediately onsite to the
site owner. In case of an issue
that is beyond the inspector’s
duties, the request is automati-
cally and immediately referred
to the manager in charge in the
DCD.
901
The non-emergency call centre “901”
of the Leadership and Control Centre
Department in the General Department
of Operations, Dubai Police, is getting
ready to transform traditional phone-
based services into smart ones. “901”
aims to be a full-scale mobile centre that
receives phone calls and transaction pa-
pers then complete them through smart-
phones.
This steps aims to please the public
through quality services that meet their
needs, exceed their expectations and
save time and cost. This comes in re-
sponse to directions from His Highness
Sheikh Mohammed bin Rashid Al Mak-
toum, UAE Vice-President and Prime
Minister and Ruler of Dubai towards
smart transition and Dubai initiatives,
the world’s smartest city.
The team from the General Department
of Operations and General Department
of Smart Services responsible for trans-
formation into smart services exerts
great efforts according to a time frame,
necessary needs, and required tech-
nology. It also provides the necessary
training for the “901” centre employees
in order to prepare them to provide com-
petent services and achieve customer
satisfaction.
After examining the total services of-
fered by the centre, it was decided that
67 out of 100 services can be provided
via smartphones. These services in-
clude traffic services like requesting and
amending traffic violations, radar copies,
registration in traffic courses and traffic
point reduction courses. Other miscella-
neous services include lost & found re-
quest, application to enrol in airport se-
curity courses, victim contact programs
and requests to secure events and ex-
hibitions.
Services also include security consul-
tations, requests for technical reports
to support cases, request for practical
training in criminal evidence, request to
subscribe for the early warning system,
application for sea voyage, inquiry about
traffic, subscription in heart disease pa-
tient service, request to enrol in special-
ized courses in land, and sea salvage,
request for legal advice, social and fam-
ily consultation, subscription in the care
for victims of human trafficking program,
request for social support for victims of
crime and violence and other requests
related to Dubai Police Academy.
31
October
2014
