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  2. Maajoor Serving You with Pleasure Initiative: A Dedicated Transport Service for Elderly Patients and People of Determination

Dates

Opening on

14/11/2024

Closing on

22/12/2024

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Maajoor Serving You with Pleasure Initiative: A Dedicated Transport Service for Elderly Patients and People of Determination

Subject

Fujairah Hospital has launched an innovative initiative aimed at providing free transportation for elderly and bedridden patients, including people of determination, both citizens and residents, using fully equipped ambulances. This initiative supports families who face challenges in transporting their patients in regular cars by ensuring safe and comfortable transportation from home to Fujairah Hospital, thus easing their burden and offering better care for the patients.

Details and objectives

The purpose of this initiative is to improve the quality of life for patients by making hospital transportation more accessible and providing continuous support throughout their treatment journey. It also aims to enhance the Fujairah Hospital role in serving the community, reinforcing its commitment to offering comprehensive healthcare that ensures a safe and comfortable treatment experience for patients.

Expected decisions as a result of this initiative

Enhancing the customer journey and experience by working to improve and develop the initiative, raise community awareness, and increase the number of beneficiaries.

Outcome

Results:

1. Initiative Evaluation:

Unanimously positive: Almost all participants rated the initiative positively, with the vast majority receiving a score of 3/3.

2. Satisfaction Level with the Initiative:

Almost all respondents gave a rating of 3/3, reflecting overall satisfaction with the service provided.

3. Recommendation to Apply the Initiative in Other Healthcare Institutions:

The vast majority of participants (more than 85%) gave the highest rating (10/10), reflecting their strong desire to implement the initiative more widely.

4. Comments and Suggestions:
Improving Service Accessibility:
  • Designating a dedicated phone number or adding it to the EHS app.
  • Setting clear service hours and schedules.
Providing Additional Services:
  • Allowing specialist doctors to visit homes for certain cases (such as the elderly).
  • Providing nurses or assistants in homes for patients who are unable to move.
  • Equipping ambulances with additional equipment and nurses.
Positive Comments:
  • A great deal of appreciation for the service, with confirmation of its importance and effectiveness.
  • Requests for more support for the elderly and people with special needs.
Summary:
  • Very high satisfaction level with the initiative, with broad support for its wider application.
  • Specific suggestions to improve the service's efficiency and expand its scope, especially regarding the potential for mobile doctors and improved ambulance equipment.
  • Positive comments reflecting the respondents' appreciation for the service and the efforts of Fujairah Hospital.

Decisions:

  • The possibility of adding the service to the EHS app and providing a dedicated booking phone number has been studied.
  • The service scope has been expanded to include home visits for certain cases.
  • The ambulance equipment has been improved, ensuring trained nurses are present with patients during transport.
  • User satisfaction is measured regularly, and the initiative is updated according to their needs.

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