Subject: As a part of GPSSA's interest to adopt best practices, it assesses its social media accounts in order to improve service delivery and respond to customer inquiries. Accordingly, we would like to invite you to participate and answer a few short questions in this survey.
Objective: Improve level of service delivery and respond to customer inquiries through GPSSA's social media accounts.
Expected decision: Monitor the level of satisfaction amongst members of the public with social media channels, and develop/enhance them based on public advise and suggestions.
Number of participants: 118
Result: The largest percentage of participants were from the pensioner category and they expressed their satisfaction with social media sites, noting the need to facilitate procedures and develop services in general
Popular searches
