Consultation Subject:

Within the framework of the Authority's keenness to continuously develop its systems and services provided to its customers, and within the project to modernize the "Bayanati" System and move to the new interface for self-service procedures, the Authority will launch a questionnaire to measure public satisfaction with the "Bayanati" System.

Objective of Consultation:

The Authority aims to identify customer comments and suggestions for developing the interface, which will be launched in various stages, to include all electronic HR Systems, by the end of the year 2024. In order to improve and facilitate this experience, in terms of use, features and services.

Decision Making:

The Authority is keen to consider the opinions of customers and involve them in developing its services. As part of its endeavors to continuously improve systems, raise levels of satisfaction and happiness with use, and sustain the relationship with customers and partners.

Survey outputs:

Within the framework of the Authority's keenness to continuously develop its systems and services provided to its customers, and within the project to modernize the "Bayanati" system and move to the new interface for self-service procedures, the Authority launched a survey through which it seeks to obtain the public's opinions about the new interface, for the purposes of development and modernization before launch.

Action:

The participants' suggestions and views were taken into account, which would help develop the system, as well as develop a marketing mechanism and raise the level of awareness.

Results and decision making:

The marketing and awareness plan was prepared.

The screens were developed on the Bayanati system.