07/09/2023
Closing on30/11/2023
Federal Tax Authority
Mobile number:Subject
The Federal Tax Authority established a taxpayer support center in 2019 in the Emirates of Dubai and Abu Dhabi, where the center provides customers with all information and answers all inquiries and observations regarding the requirements and procedures for requesting and completing the service without providing any tax advice. The support service is also available in two languages, and in the future more than one language ( Arabic, English and Urdu) in addition to providing capabilities to measure the happiness of customers and their satisfaction with the services of the Authority and to escalate and follow up all cases of registration in the tax system.
:Objectives
The consultation aims to measure the level of happiness and satisfaction of customers with the taxpayer support center of the Federal Tax Authority.
:Decisions and results
The results of the consultation will be taken into account in the service center's improvement plans
The result:
For the consultation
participants, the percentage of satisfaction with the Federal Tax Authority'
Tax Payer support centers was as follows:
completely satisfied 50% - satisfied 16% - = neutral 41% - 16% dissatisfied
Regarding the level of
satisfaction with employee interaction, the results were as follows:
completely satisfied 50% - satisfied 25%- neutral 8% - 16% dissatisfied
Regarding the consultation
participants' evaluation of the speed of service provision, the results were as
follows:
completely satisfied 33% - 16%
satisfied - 33% neutral - 16% dissatisfied
Decisions:
The Federal Tax Authority
seeks to continuously improve its
service centers in order to provide a smooth experience for all its customers.
All suggestions are taken, studied and benefited from in a way that serves the
customer and improves his experience while Tax Payer support centers.
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