Subject advice

The (Ask Adel) platform represents one of the effective daily channels of communication with customers and the public to provide services and respond to inquiries through the virtual assistant and the work team. In order to ensure the quality of these services, the Ministry of Justice launched a questionnaire to measure customer satisfaction with the platform's effectiveness and speed of response

Objective advice

Through this consultation, Ministry of Justice aims to evaluate the effectiveness of the virtual assistant (chatbot) and the response of the work team to instant messages through Ask Adel channel in addition to measuring customer satisfaction so as ensure service improvement to meet the needs and expectations of all categories of customers.

Expected decisions

All suggestions and opinions will be reviewed and studied to further develop and enhance the service based on the results of the consultation