Advice report

(Zaki) Platform is the first smart zakat advisor at the regional level

Date: 10-08-2022

First: Consulting opened the "Sharek.Emirates" portal:

Advice topic:

The Fund seeks to involve the community and its customers in the development of services; We would love to know your opinion and impression about the Zaki platform (smart zakat advisor) provided by Zakat Fund using artificial intelligence. It is about a specialized chat application, based on artificial intelligence, in which the intelligent robotic advisor interacts with users, answers their questions, and provides the services of the Fund for them, and to benefit from this service.

You can contact us via WhatsApp at:

wa.me/9718008222

The intelligent robotic advisor provides my service: Zakat calculation and Zakat payment.

Work is underway to provide a range of other services: such as fatwas, responding to customers, following up on requests for zakat recipients, sending documents, requests for mercy, and many more.

The goal of advice:

Through this advice, the Zakat Fund aims to get acquainted with your opinions and impressions about the (Zaki) smart platform, to achieve your satisfaction and happiness.

Making the decision:

In the Zakat Fund, after studying your impressions, aspirations and all opinions and ideas, we will improve and develop the platform to achieve your satisfaction and happiness.

Second: Broadcasting the opinion poll on the "Sharik.Emarat" portal:

Where 16 respondents responded to the survey, and the result was according to the following details:

Q.1 The Zaki (Smart Zakat Advisor) platform is easy to use:

The degree of satisfaction with ease of use reached 93.75% of all participants.

Q.2 Zaki platform (the smart zakat advisor) has achieved my happiness

The degree of satisfaction with their happiness on the platform was 87.5%.

Q.3 Suggestions and Observations:

1. Generalize Zaki's experience

2. Changing the background of WhatsApp, the logo of the fund, golden and gray, adding a choice, which is to identify the fund's policy and vision

3. Speed up the response time

4. Increasing the number of digital services and increasing the speed of response

5. Providing a virtual assistant with a clear reference, a poll, the ability to convert text into audible speech, a service status, or an option for other questions

6. Adding a fatwa request - abbreviating the steps so that I am transferred to the payment screen via text messages without multiple options. There is repetition. While choosing payment via bank transfer, a screen appears showing payment by text messages and the account, and this is sufficient to reduce the steps without the need for repetition and the presence of option number 2, payment from During the messages, adding credit card payment through a direct portal without the need to transfer me to the cashier's website

7. Adding the Urdu language

Third: Recommendation:

Based on the above, proposals are submitted to the concerned department.

And long as you in Allah Save and sponsorship

Dr. Abdul Rahman Al-Hammadi

Director of Zakat Resources and Information Department