Description

MOHRE has developed an innovative model for labour dispute investigation services by developing and re-engineering the service in two phases. The first phase employed the principle of "government accelerators" in cooperation with labour courts in Dubai and representatives of employers and workers. This included 6 qualitative applied initiatives to reduce the period for settling labour disputes in the Emirate of Dubai to 10 days instead of 30 days. Additionally, it included cooperating with the Abu Dhabi Labour Court through the "one-day court" initiative to eliminate the conciliation and reconciliation committees system, and refer the dispute directly to the Labour Court. The accuracy of completing settlements for labour disputes reached 99%, with commitment to responding within the specified time amounting to 100%. Customer happiness rates exceeded 96%, making the ministry get nominated among the best three joint services nationwide with the Mohammed bin Rashid Award. MOHRE's efforts contributed to the country achieving the first place the labour dispute index in the world for the second year in a row in, achieving protection and ensuring rights for over 5 million workers in the country of various nationalities in 2019

The second phase saw MOHRE first-of-its-kind partnership with the private sector to provide labour complaints services and introduce the electronic system "Tawafuq" through (smart legal researcher) across the emirates. Labour complaints (individual and collective) are registered free of charge through all channels approved by theministry for both the employer and the worker.  Consequently, parties are contacted to discuss and resolve the dispute

During the Covid-19 crisis, MOHRE was able to continue providing its services in a unique way by developing the service by offering it through the call centre with the automated hotline service. Labour complaints are received and settled within 48 hours and are examined after that by legal researchers before referring them to thecompetent courts In the event that no settlement is reached

Objective

This consultation aims to monitor opinions and suggestions to develop mechanisms supporting the labour dispute resolution system and to provide the best services to stakeholders in the labour market

Expected Decisions of implementation

Innovative mechanisms and various channels that support the rights of both parties (workers and employers) in the labour market at all times