The subject
Based on the direction of the Federal Authority for Identity and Citizenship to provide the best services to the public, the Authority has adopted the participation of the public in evaluating all
provided services , so this questionnaire allows the effective participation of your opinions and suggestions
The Aim
Evaluate and develop plans that meet expectation
after reviewing the results of surveys we come out with following procedures.
·
update the phone system
and the voice response tree and reduce options to facilitate and reduce waiting
times is under processing
· Employees follow the procedures related to the basics of responding to customers and are included in the quality assessments, including saluting and introducing themselves - a reminder has been sent to employees
· Employees follow the procedures related to the basics of responding to customers and are included in the quality assessments, including dealing with customers - a reminder has been sent to employee
· Employees follow the procedures related to the basics of responding to customers and are included in quality assessments, including exploratory questions - a reminder has been sent to employees
· Complaints and customer information are dealt with in strict confidence, as it is among the basics of information security and policy - reminders have been sent to employees
· Employees follow the procedures related to the basics of responding to customers and are included in the quality assessments, including providing customers with the right information and solutions - reminders have been sent to employees
· Employees follow the procedures related to the basics of responding to customers and are included in the quality assessments, including communication skills - reminders have been sent to employees
· Employees follow the procedures related to the basics of responding to customers and they are included in the quality assessments, including efficiency - reminders have been sent to employees
· Employees follow the procedures related to the basics of responding to customers and are included in the quality assessments, including ending the call - a reminder has been sent to employees
· The employees urge the customer to evaluate the quality of the service provided after the end of the call, as it is one of the basics of responding to customers and is included in the quality assessments, including ending the call - a reminder was sent to the employees
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