03/05/2020
Closing on01/06/2020
Abrar Mikkawi
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HCT provides many diverse services for its students, including academic
services, employability, IT, student services, or even library services. The
HCT is working on service automation to provide easy access to these services
in the fastest and easiest possible manner. To achieve this, the HCT launched
this e-questionnaire to measure the extent of awareness and satisfaction of the
target category with these services
To get feedback on the extent of
awareness and satisfaction of students in all HCT’s 16 campuses with the
available automated and un-automated services in order to ensure services
development and achieve 100% student awareness and satisfaction.
The HCT will monitor the results of the consultation and
the extent of students’ awareness of the available services. Furthermore, the
HCT will examine the results and proposals in order to ensure services
development and automation to increase students’ awareness and increase the
percentage of use of services, in addition to services improvement, in order to
achieve clients’ satisfaction and happiness
Based on the results of the consultation, the HCT proceeded to
use all the internal and external communication channels to introduce all the
services and focus on increasing awareness of the methods of use of automated
services. The approved innovative mechanisms
include the "Help Videos" whose content will be based on the students'
frequently asked questions about a specific service, where their peers will
record videos to give a detailed explanation on the methods of services use.
These videos will be shared on the HCT official Youtube channel
In addition, the results of the consultation were shared with all the relevant departments with the aim of improving users' experience and ensuring easy and quick access to the required services
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