The Federal Authority
for Identity and Citizenship (ICA) embraces happiness and positivity within its
institutional values and seeks to achieve the highest levels of employee’s
satisfaction for its impressive impact on their performance, creates a positive
work environment, promotes institutional loyalty, deepens awareness and
commitment to advancing the ICA’s objectives and strategy and implementing its
initiatives and projects at the operational level.
The ICA is concerned
with achieving the happiness of its employees by identifying and responding to
their needs and expectations in
the first place and working on fulfilling them. Leaders are keen on field
visits to the ICA’s various departments across UAE to listen to the employees’
opinions and proposals and to honor them, in addition to the various
communication channels available to present their ideas and aspirations.
Moreover, ICA planned for getting all employees engaged in the improvement and
development process and has been launched brainstorming initiatives in
developing its strategy and foresight
the future of services together with its staff, which contribute to promoting
the values of loyalty and belonging and creating an inspiring and incentive
work environment.
The ICA is keen to
empower its employees with scientific, academic, and professional knowledge and
to encourage their continuous learning through the Emirates Academy of Identity
and Citizenship. The Academy provides outstanding academic and training
programs to enrich their knowledge, develop their skills, and thereafter
graduate highly qualified and distinguished leaders. Whereas the ICA assesses
the annual scientific and training requirements of each employee and inserts
them in a methodological plan to be implemented in accordance with global best
practices and modern application methods. It also encourages staff to
participate in creativity and innovation conferences, exhibitions,
competitions, and emerging techniques to support the creative thinking and
encourages the innovation practices; leading ICA to become a home of expertise
that attracts national competencies and outstanding talents for creating the
future leaders.
on the humanitarian and
social level, the ICA and its leaders undertake to carrying on spreading
happiness and the one team spirit, with the participation of its members in all
religious, national, and global events through initiatives of honor and
appreciation to the distinguished staff members, for example, on National Day
and International Women's Day, visiting the mothers of martyrs and interacting
with them on social media platforms.
The ICA has made a qualitative breakthrough in enhancing its employees’ working environment and the quality of their lives, which has contributed to creating a sense of harmony, satisfaction, and pride, heading to reach ICA outstanding, sustainable performance, and pioneering competitive standard.
His Excellency Khamis Mohamed Al-kaabi
The Federal Authority For Identity and Citizenship
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