Driven by a steadfast commitment to set new standards in government performance,the UAE has embarked on transformative initiatives aimed at refining work models, halving the time taken to deliver government services, and pioneering the next wave of proactive and integrated services. It's all part of a grand plan to make the UAE's government services among the best worldwide.

Taking the helm of this exciting journey, the Ministry of Health and Prevention (MoHAP) is right at the forefront, driving the "Zero Government Bureaucracy Programme," an innovative initiative reflecting the country's vision of cementing the UAE's stature as a beacon of government service excellence.

The programme aims to do more than just improve customer service; it's about pioneering proactive services, speeding up development efforts, and making the customer journey simpler. With a focus on digital solutions and personalised services, the goal is to lift the customer experience, setting a new global benchmark for government services.

The Ministry is fervently pushing forward with the "Government Bureaucracy Programme by revamping health services to enhance their effectiveness and efficiency through digital innovations such as artificial intelligence, the metaverse, and big data analytics.

These technologies enable precise analysis of health needs as well as the provision of customised solutions that streamline efficiency, speed up service delivery, and simplify the process of accessing health services. Making the most of these not only boosts productivity but also significantly raises customer satisfaction and happiness levels, which will positively reflect on the community's public health, supporting the UAE's overarching goals of improving the quality of life, well-being, and happiness for all its citizens.

Looking ahead, and to ensure the availability of inclusive health services for society members in line with the "We the UAE Vision 2031," MoHAP aspires to establish a comprehensive world-class health system underpinned by innovative policies and the management of digital-data-driven health programmes.

Therefore, the Ministry attaches utmost attention to planning and managing health policies, legislation, research, and economics, along with regulating the health sector through rigorous licencing, control, and inspection of entities, professionals, and medical products. This multifaceted approach not only integrates strategic, operational, and core values but also fortifies the Ministry's capabilities to navigate towards a healthier and more sustainable future for the UAE.

HE Abdullah Ahmed Ahli,

Acting Assistant Undersecretary for the Support Services Sector