2
The website’s homepage
Labs dot com
In this issue, we review the website of the
General Civil Aviation Authority (GCAA).
The website aims to achieve the Author-
ity’s vision of providing a leading, safe, se-
cure and sustainable civil aviation system
in the UAE.
Following is a quick review of the website
in three main areas: Accessibility, Usability
and Design, and Content.
Accessibility:
Accessibility refers to providing a website
that is comaptible with a wide range of
web browsers. The URL should be easy
to remember and the website easily ac-
cessed through search engines. People
with special needs should be able to use
the website with no difficulty.
Following are a few remarks on the web-
site in this regard:
The website has an easy to remember
URL (
). However,
we couldn’t reach the website through the
top Arabic domain (.
.)امارات
It appears among top results when search-
ing for phrases related to civil aviation ser-
vices in the UAE.
It is not fully compatible with Firefox.
It gives the user the option to change font
size and provides a text-to-speech tool to
help the visually-impaired.
File attributes (i.e. file size and type) are
missing from downloadable files.
Usability and Design:
Usability refers to “The extent to which a
product can be used by specified users to
achieve specified goals with effectiveness,
efficiency and satisfaction in a specified
context.” For websites, it could be defined
as the process of measuring and manag-
ing ease of use for users interacting with
a website.
Following are a few remarks on the
website in this regard:
The homepage provides the most used
services. However, it is very cluttered
which distracts the user (screenshot 2).
Some of the main menu items are not
General Civil Aviation Authority’s
website
I
n each issue of Smart Government magazine, we review
one of the government websites to highlight its main
strengths as well as areas for improvement. Our common
goal is for the user to be able to access government ser-
vices easily and conveniently anytime anywhere in line with
the UAE Vision 2021.
Homepage is accissble yet cluttered
