Digitization of
services brings
higher levels of
participation
and confidence
to governments
S
ingapore, Norway and the UAE occupy the
top three places respectively among ten
countries in the use of digital government
services, according to a study conducted by
Accenture. The study showed that the con-
cept of digital government services includes
making electronic gateways available on the
Internet, accessing public services and using
digital channels and social media to commu-
nicate and interact with citizens.
UAE
is third worldwide
in using digital
government
services
Government deals proactively with
health, employment and education
Accenture conducted a comprehensive
review of digital governments in ten coun-
tries; namely, UAE, Brazil , Germany, India,
Norway, Singapore, South Korea, Saudi
Arabia, United Kingdom and United States
and used accumulative points from 1 to 10
based on three criteria: the experience of
providing services to citizens (50 per cent
of weight points), maturity of services (10
per cent of weight points) and citizen sat
-
isfaction (40 per cent of weight points).
The criterion related to the government au-
thorities’ experience of providing services to
citizens measures how
far the services they
provide are citizen-cen
-
tric, whether or not ser-
vices are provided in har-
monic and integrated ways,
the communication and edu-
cation initiative and the use of
social networks.
The citizen satisfaction criterion
measures how far citizen believe
that governments fulfill their needs
and provide high-quality services, while
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