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111,000 phone calls
111,470 phone calls were made from inside and out-
side the UAE using the toll number and received by
the call center at Dubai Health Authority (DHA) in the
first half of 2015.
Average waiting time per call was six seconds, a sig-
nificantly very short period given the high volume and
number of calls received by the call center.
1500 “Well Done” cards
Employees at ministries and federal entities have exchanged over
1500 “Well Done” cards through FAHR app in Q1 2015, 250 of
which were between the FAHR employees.
600,000 customers of green bill
602,758 people have used the green bill, until 31 July
2015, after the Dubai Electricity and Water Authority
(DEWA) has cancelled paper bills and began relying
completely on digital (or green) bills, as of Q1 2015.
About 83% of DEWA total customers switched to the
Green Bill system.
AED 21 billion in new investments
AED 21 billion is expected to be spent on
new investments in the education sector in
the UAE by 2020, due to the UAE’s efforts
to develop knowledge-based economy and
spread the culture of smart learning, which
has become a key attraction factor for Islam-
ic investment funds from inside and outside
the UAE.
4.5 million transactions
A total of 4.5 million transactions were completed by Dubai
Customs during the first half of 2015, a 4.57% increase com-
pared to the same period in 2014.
The transactions completed by Dubai Customs for its custom-
ers included 19 main services, through 23 land, sea and air
customs centers throughout the emirate of Dubai.
31
September
2015