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User Experience lab (Quarter 1 of 2024)

About the consultation

The UX Lab comprises two sections: The user testing room and the observation room. Participants use MOHAP website or smart application in the testing room, while engagement and interaction data are collected in the observation room. It is then analyzed and the results are used to improve accessibility and provide digital solutions that meet customers' requirements. The UX Lab is one of the advanced tools designed to engage customers in the service design process to provide them with a smooth, proactive experience.

Details and objectives 

  • The UX Lab activities in 2024 Quarter 1 are designed to identify the impressions of the users from relevant categories on the following digital services and platforms:
  • Accessibility and use of digital services for people of determination.
  • Complaints against private medical facilities and pharmacies.
  • Labiba chatbot
  • Channel based (Website)
  • Channel based (Application)
  • Digital platforms (About us, UX lab page, Digital participation, NCNMA, NCHR, UAE public health platforms)
  • Provide monitor prescriptions book (Control)

Expected Outcomes

A team of experienced researchers analyzes user experience sessions, starting from general observations to user feedback and comments, while also tracking the eye movement of participants. The analysis plays an instrumental role in helping us ensure exceptional user experiences.

After each session, the results are submitted to the relevant departments to provide the necessary support to help improve the user journey in general while using MOHAP digital platforms.


Click Here to book a user experience lab session.


Contact Information

For any inquiries kindly contact

The Participants get a call and a confirmation email from the ministry.

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