Federal Authority for Government Human Resources provided its services
electronically, via the Customer Happiness System, in order to achieve
standards of quality and excellence, and worked to educate the public about its
services by promoting them through its various media tools, with the aim of
reaching the largest possible segment of customers, out of its keenness to
simplify procedures and facilitate customers, and achieve the highest levels of
satisfaction and happiness for them.
the public's opinions and measuring their level of satisfaction with the level
of awareness of the electronic services provided by the Authority through a
questionnaire, and analyzing the data for use within the process of continuous
improvement and development of the marketing plan, which helps the authority to
meet the expectations of the public, and ensures its access to information and services
of interest to it in the easiest and fastest way.
The will monitor the
most important feedbacks and study them and develop a set of corrective actions
and implement awareness campaigns to promote the authority's e-services in
order to ensure quality and reach all target groups and
meet their expectations.