Consultation Subject: 

The Federal Authority for Government Human Resources provided its services electronically, via the Customer Happiness System, in order to achieve standards of quality and excellence, and worked to educate the public about its services by promoting them through its various media tools, with the aim of reaching the largest possible segment of customers, out of its keenness to simplify procedures and facilitate customers, and achieve the highest levels of satisfaction and happiness for them.

Purpose of Consultation:

Identifying the public's opinions and measuring their level of satisfaction with the level of awareness of the electronic services provided by the Authority through a questionnaire, and analyzing the data for use within the process of continuous improvement and development of the marketing plan, which helps the authority to meet the expectations of the public, and ensures its access to information and services of interest to it in the easiest and fastest way.

Decision-Making:

The will monitor the most important feedbacks and study them and develop a set of corrective actions and implement awareness campaigns to promote the authority's e-services in order to ensure quality and reach all target groups and meet their expectations.

Survey Results with Corrective Actions:

After analyzing the results of the Questionnaire to Measure the Level of Public Satisfaction about awareness level of FAHR's e-Services, the participants' suggestions and views were taken into consideration, which would help develop services and delivery channels, as well as develop a marketing mechanism and raise awareness of the services provided. The results were also identified and observations were received, which were taken into consideration, and then built upon in setting corrective measures and developing platforms in line with the needs and aspirations of customers.

Action:

The suggestions and views were taken into account, which would help develop the channels, as well as develop a marketing mechanism and raise awareness of the Authority's social media channels.

Note: Suggestions are not publishable.