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The Federal Authority for Government Human Resources

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FAHR: Public satisfaction extent about awareness level of FAHR's e-Services

Consultation Subject: 

The Federal Authority for Government Human Resources provided its services electronically, via the Customer Happiness System, in order to achieve standards of quality and excellence, and worked to educate the public about its services by promoting them through its various media tools, with the aim of reaching the largest possible segment of customers, out of its keenness to simplify procedures and facilitate customers, and achieve the highest levels of satisfaction and happiness for them.

Purpose of Consultation:

Identifying the public's opinions and measuring their level of satisfaction with the level of awareness of the electronic services provided by the Authority through a questionnaire, and analyzing the data for use within the process of continuous improvement and development of the marketing plan, which helps the authority to meet the expectations of the public, and ensures its access to information and services of interest to it in the easiest and fastest way.


The will monitor the most important feedbacks and study them and develop a set of corrective actions and implement awareness campaigns to promote the authority's e-services in order to ensure quality and reach all target groups and meet their expectations.

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