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The level of community awareness with MOHAP services


Analyzing customer awareness regarding the services provided by MOHAP, the communication channels they prefer to get information and updates on these services; and receiving their suggestions, within the framework of the ministry's vision to provide the best smart services for customer happiness.



Through this consultation, the ministry aims to measure community awareness of its services, develop strategic plans to introduce and promote the services, and involve customers in developing new means to deliver MOHAP services.


After analyzing and studying the opinions and suggestions of the public, the following actions were taken:


  • Activation of WhatsApp communication feature for service provision.
  • Simplification and digitalization of the service steps, thereby reducing the time taken for each transaction.
  • Improvement of MOHAP website ranking in search engine results.

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