Subject: The electronic services help in making a big difference in life of our customers, therefore the way they are provided and obtained is also crucial so that these services can fulfill the main purpose for which they were created.

Objective: The GPSSA wants to evaluate how are these services effective and of qualit.

Expected results: The capability of monitoring  the public's level of satisfaction with this service, and working on developing and improving so based on the suggestions submitted by the beneficiaries.