Dates

Opening on

25/04/2021

Closing on

27/06/2021

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Letters Rogatory

The letters Rogatory service provides a smart link between the state's courts to exchange judicial correspondence and enables the applicant to access his dues by seizing the property of the defendant anywhere in the country, which helps to speed up the litigation process and raise the standards of the judicial work system, and ensure the provision of the best judicial services to litigants and the rest of the groups concerned in the judicial work, such as lawyers and experts all over the country, and making the judicial implementation a swift and immediate matter. This service is a vital project requiring the transfer of courts within the process of smart transformation to a whole new stage, in smart linking between state courts and government departments and institutions, so that judicial 'correspondence' is exchanged among them through the smart system, whereas the requesting court sends the letter rogatory to the requested court via the system, which enables the requested  court to send the  letter rogatory  to the institution or department that has inquired about it to carry out the  letter rogatory. 

Objective advice

The advice aims to know the opinions and suggestions of the public on the service and its importance in saving time and effort, and making the judicial implementation a swift and immediate matter.

Expected decisions

The ministry will monitor the most prominent suggestions and opinions, study them, and take appropriate action and amendment in this regard. 


Outcome

The following have been added :-

- Transferring the system to the ministry's infrastructure

- Modify the entities by country

- Adding the attachments feature for sent letter rogatory

- Adding a user to letter rogatory inquire 

- Automatic closure of letter rogatory that have passed 14 days from the date of response without action. 

- add users requests. 

- Adding the complaints and suggestions section in the system. 

- Establishment of a CRM for the letter rogatory system to consider complaints and suggestions. 

- Modify the dashboard to add a section for late letter rogatory.

- Lock accounts that have not been logged in for 14 days

- Forgot password feature

- Activate SMS notifications

- Changing the design according to the visual identity of the ministry

- Smart phone application design and programming

- Live Chat application service

- Create a user guide for the letter rogatory and divide it into 3 sections

- Linking with the Ministry's Active Directory

- Modifying the mechanism for adding attachments to the letter rogatory system

- Activate the messaging feature in the system

- Modify reports by adding filters


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