1. Consultations
  2. Measuring Community awareness of the Ministry of Health and Prevention's Services

Dates

Opening on

02/03/2021

Closing on

30/04/2021

Contacts

Email

info@mohap.gov.ae

Your name

Ministry of Health and Prevention

Mobile number

+97180011111

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Measuring Community awareness of the Ministry of Health and Prevention's Services

Subject

As part of its strategy to provide the best services aims to achieve smart government standards, the Ministry of Health and Prevention provides a package of electronic and smart services through its website and smart application with the aim of improving the quality of the health system, consolidating the preventive aspect and providing telehealth services in accordance with the best global practices.


Objective

Through this consultation, the Ministry of Health and Prevention aims to measure community awareness of the services provides and to monitor their opinions and suggestions to develop the services and the procedures to obtain it.


Outcome

After reviewing the public opinions and proposals, the following procedures have been implemented:


  • increase awareness campaigns through the most preferred channels by the public to reach all segments and categories.
  • Produce videos in more than one language to explain the service and how to obtain it.
  • awareness channels suitable for people with determination such as sign language.
  • Work is under process to integrate the entire ministry applications under one application and the necessary measures have been taken now, and applications will be linked within the ministry's main application until the signing of a contract to develop a comprehensive application.
  • Work is under process to study and develop the customer's journey through the customer happiness team in cooperation with the IT team.
  • Add the service card link to social media-related posts.

Download Outcome Document