The Ministry of Interior invites the respected public to give their opinions on the current condition and future of digital traffic services and how they can be enhanced in order to curtail operational steps, ensuring customer happiness with our fast, accurate services accessible to all.
Through this advice, the Ministry of Interior aims to sound out all opinions and proposals on enhancing all forms of traffic services provided to customers. The Ministry also seeks to provide all the means that would develop work and enhance the quality of life for the UAE community, in accordance with the vision of the judicious leadership targeting the provision of best services that boosts the UAE’s prestigious position on top of international competitiveness indicators.
New traffic services will be rolled out to step up cooperation with partners through technical linkage and integration of procedures among local and federal government entities.
Strengthening the Ministry of the Interior's partnership of with the UAE Automobile and Touring Club as part of the strategic cooperation in developing and providing joint services on smart platforms with the highest standards; the Ministry's smart transformation strategy is put in place, thus the services of international driving licenses and the Carnet De Passage (CPD) were rolled out as online services via Ministry of Interior services and apps.
Several traditional procedures have been modified, which in the past used to depend on filling out applications and attaching documents and their photocopies, such as the driver's license, vehicle registration card, Emirates ID, and residency visa. Customers were also asked to appear personally to the customer service offices at the Club or to the Customer Happiness Centers of the Ministry of Interior, based on the initial partnership since 2013. Customers also used to get the Club's services at one of the 27 partner offices, while smart services are currently being accessed on the Ministry's apps or website. Customers can apply for services without the need for giving any personal data, driving license details or vehicle details as the system retrieves and fills these requests automatically from the Ministry's database.
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