Activeness of social media channels to fulfil the aims

Within the framework of the Authority's keenness to disseminate and communicate awareness messages to the public to raise the awareness of insurance and to identify the benefits and privileges provided by the Pensions Law, the Authority submits this questionnaire to the categories of beneficiaries in order to evaluate the performance of the communications channels and dealing with the complaints and quires.

Objective : To get the most benefits from awareness and to reach to the largest number of customers to increase the effectiveness   of the to reach to customers to provide complaint  and suggestions services .

Expected Decisions

To increase number of posts on this channel and find the best way to attract customers to use it.

Outcome

The evaluation reveals that the social media are effective and able to meet the needs of customers, as they are appropriate channels for communication and awareness