FAHR: Satisfaction with the e-learning Portal of the Federal Government "Al Mawrid"

Subject

The Federal Authority for Government Human Resources launched the Federal Government's e-learning Portal initiative “Al-Mawrid”, which is an advanced smart training platform that serves Federal Government employees, develops their behavioral and specialized skills, and provides them with innovative general and specialized electronic training programs and courses that take into account their needs and enhance their capabilities.  Also enable them to keep speed with the requirements of the labor market, in light of the Fourth Industrial Revolution http://www.al-mawrid.ae 

Purpose of Consultation

 The Authority seeks to motivate Federal Government employees to turn out and participate effectively within "Al Mawrid" Portal to achieve the maximum benefit from the available educational training programs, through a special questionnaire that measures their satisfaction with the portal in order to update and develop the portal

Decision-Making

The Authority measured the level of interaction with “Al Mawrid” Portal and stand on the customers ’views and suggestions, to enhance the strengths, and put corrective measures for any gaps, thereby increasing their level of satisfaction and happiness with the project 

Outcome

After analyzing the results of the questionnaire that measures the level of satisfaction with the e-learning Portal in the Federal Government (Al Mawrid), the development proposals and opinions of the specialists from the Federal Government were taken into consideration, which would help in developing the portal and making the necessary updates on it; Commensurate with their needs. Also in setting up a marketing mechanism and raising the level of awareness of the portal and the educational and training programs available on the platform. The results were examined and nearly 20 proposals were received, and these were taken into consideration, and then based on them in developing corrective actions.

In this presentation, you will find suggestions with corrective actions.