28/02/2021
Closing on31/03/2021
Federal Authority For Government Human Resources
Mobile numberSubject
The Federal Authority for Government Human Resources is working
continuously in developing a Customer Happiness System (CHS), which facilitates
access to all its electronic services through one portal connected to the
Authority website www.fahr.gov.ae
Purpose of Consultation
The Authority seeks to explore the
views of its customers about the system by virtual brainstorming session
Decision-Making
The Authority solicited customers’ views and suggestions, and made all the necessary updates to improves the system in a way that meets the needs of all users
The Authority held a brainstorming session with the concerned departments to develop and update the Customer Happiness System, with the participation of a number of the authority's employees. During the virtual session, the system was presented to the employees, and some observations and changes required to update the system were discussed. The opinions of the majority of employees were restricted and after discussion by those concerned, the amendments were dropped to the system.
In this presentation, you will find suggestions with corrective actions.
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