Provide Insurance Service Through Customer Happiness Centers

Subject

In line with the Federal Transport Authority's efforts to provide the best services to its customers, FTA regularly updates these services to drive in faster transactions on a 24-hour basis. The move also aims to increase awareness on the services, including its processes, through various channels that reach out to large segments of society.

Objectives

Through this consultation, FTA aims to collect customer's opinions and suggestions on providing insurance services in customer service , providing easy access and speeding the provision of FTA services 

Decision

FTA will study all responses and suggestions to take a decision on providing insurance services through customer happiness centers.

Outcome

Outcome

FTA received 3 responses to the survey. All respondents support the proposed provision to insurance service through customer happiness centers