Dates

Opening on

01/07/2017

Closing on

31/07/2017

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First phase of content development of the official portal of the UAE Government (July 2017)

About the subject

In early 2017, the UAE mGovernment launched the updated version of its official portal. The new portal features comprehensive information about government services including a list of government services and various topics of interest to different segments of customers.

 

After conducting the necessary testing to ensure a smooth workflow of the portal, our focus now is to ensure the integrity of the content and match it to the expectations and needs of the customers.

 

Share your thoughts

The mGovernment firmly believes in the principle of partnership between government and customers. Hence, you are invited to provide your feedback and comments on the clarity, correctness and completeness of the content on the portal. Please give feedback for each page separately and choose one of the following values:

  1.  Satisfied
  2.  Neutral
  3.  Dissatisfied.

 

If you choose the third option, please provide some explanation of the weak points on the page and/or suggestion to improve the content.

 

What you can expect

We promise to monitor and systematically analyse your feedback and comments, work on treatment of gaps, fix any mistakes and develop and enrich the content where necessary. We appreciate your response, assuring you of our belief that government customers are real partners in developing information and services on this portal.

 



Outcome

Decisions taken

First: a list of responses and comments were extracted from the portal’s system. You can access this list at this link:

Portal visitors’ opinions on the content

 







Second: responses were analysed and pages that readers were dissatisfied with, were counted

Third: The portal content team set a plan for developing and enriching the negatively evaluated pages, particularly the following pages:

Armed Forces

Protecting labour rights

Searching for a job


Fourth: the above pages were updated according to the Portal visitors’ feedback. Broken links were fixed, content was enriched and updated, and more useful website links were added.

 

The UAE mGovernment reiterates its gratitude to all persons, who participated in developing the content of the official portal of the UAE Government. 

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