Every now and then, new applications are generated by the possibilities of artificial intelligence. Currently, the world is on the cusp of a new revolution in the field of search engines, all thanks to generative artificial intelligence. And the current application that has spread around the world greatly is undoubtedly ChatGPT, which is a modern technology capable of human conversation in a seamless way and producing any type of text or written output with very high quality, as if it were written by humans. As a result, this tool has the potential to radically change business models, and companies have embarked on extensive use of this technology in their business to take advantage of the analytics and data provided by this new technology.

What is the concept of generative artificial intelligence (Generative AI)

The term generative AI generative AI refersto artificial intelligence technologies that learn to represent elements from data, use them to create new and unique elements that resemble the original data, but do not repeat them. Generative AI can produce completely new content (including text, images, videos, audio, structures), computer codes and synthetic data.

The use of generative artificial intelligence reduces the time spent on application development, as well as provides powerful capabilities for non-technical users.

The concept of chat GBT

Chatgpt is one of the most important applications and tools of generative artificial intelligence in our time. Chatgpt is a robot or artificial intelligence program, a natural language processing (NLP) technology, which is designed to generate human-like conversations based on user input. This technology uses deep learning and machine learning algorithms to identify patterns in the text, analyze the context and generate natural responses, as the technology interacts with the user and answers the questions he is asked in detail. Developed by the artificial intelligence research company "OpenAI" (OpenAI) in San Francisco

GPT chat technology in the Zakat fund

Artificial intelligence technologies and chatbots have an effective impact on the Zakat Fund, as they can be used in:

                  i.                        To increase accessibility: chatbots such as ChatGPT can enhance the accessibility of information related to the Zakat fund. It can provide instant and accurate answers to frequently asked questions and respond to fatwas, help individuals understand the process of calculating Zakat and the criteria for zakat recipients, and it can also be available around the clock all days of the week, allowing individuals to get answers to their questions and learn about the work of the fund at any time. This increased accessibility can reach more people, leading to increased awareness and participation.

                ii.                        Efficient customer support: ChatGPT can help handle customer inquiries and support, reducing the workload of human representatives. By automating routine tasks and providing quick responses, AI-powered chatbots can enhance customer service and improve overall efficiency in managing fund-related inquiries.

             iii.                        Personalized help: with advances in language processing, AI-powered chatbots can offer more personalized customer support. By analyzing user interactions and data, AI systems can design responses and recommendations based on individual needs. This can help individuals find specific information about zakat eligibility, charitable programs, or donation options that match their interests and preferences.

             iv.                        How to educate and educate donors: ChatGPT can serve as an educational tool that provides information about the principles of Zakat and the impact of Zakat on society by engaging users in interactive conversations, AI-powered chatbots can raise awareness and educate donors about effective giving practices and encourage ongoing support for charitable causes.

                v.                        Data analysis and insights: artificial intelligence technologies can help analyze large amounts of data related to the Zakat fund, by processing and interpreting data, artificial intelligence systems can provide valuable insights into donor preferences, trends and areas of influence. This information can help the fund improve its fundraising strategies, identify areas for improvement, and make data-driven decisions.

             vi.                        Improved efficiency: chatbots can automate administrative tasks related to the management of Zakat funds. For example, they can help calculate Zakat amounts based on individual financial information, collect zakat online, issue receipts, and provide regular updates on the impact of funds.

                       However, it is important to note that although artificial intelligence and chatbots can provide valuable support, they cannot replace the human component of the Zakat fund. Human control, ethical considerations and maintaining transparency are crucial in ensuring the effective and responsible use of funds for the benefit of those in need.

Dr. Muhammad Sulaiman Al Balushi

Acting Secretary General of the Zakat Fund