Introduced in 2017

In 2015 and 2016, Dubai Health Authority received more than 100 complaints about customer calls not being answered by the DHA staff in most of the primary healthcare centres. Most of the customer suggestions called for one centre or platform to receive calls and redirect them to service centres concerned. DHA studied such suggestions carefully. After confirming its applicability, DHA consulted the customers again about the idea. Accordingly, an agreement was concluded between the call centre and the primary healthcare sector administration to start answering calls concerning booking, cancelling and re-scheduling appointments.