The FedNet team is responsible for observing and monitoring the events and procedures of the FedNet round the clock, ensuring that the necessary actions are taken in case of errors or violations, regardless of their level.

Advantages of this service include:

• monitoring alerts
• management of the settings, changes, availability, capabilities and problems relating to the infrastructure management service
• handling accidents and requests
• monitoring the network environment and computing round the clock
• first level accident monitoring and event management
• raising monthly reports on service level agreements to the officer in charge
• presence of a portal to record accidents and requests in government entities
• record and transfer communications to the support team of the second level
• round the clock service operation 
• availability of disaster recovery through a dedicated website
• availability of the service to all federal government entities
• service team can be contacted via toll free number: 800 FEDNET.