PAS 2009:2024, Digital maturity for government organisations

PAS 2009:2024, Digital maturity for government organisations is an international guidance document to help government organisations measure and increase their digital maturity for the purpose of increasing overall efficiency, transparency and effectiveness. PAS 2009:2024 can also help technology providers to supply aligned and compatible solutions.

The UAE’s Telecommunications and Digital Government Regulatory Authority (TDRA) sponsored the development of Publicly Available Specification (PAS) standardisation document developed by the British Standards institute (BSI) as one of the initiatives to:

1. contribute to improving the quality of life of individuals in the UAE by encouraging a human-centric and inclusive approach to government service delivery
2. promote the design of innovative digital government services based on data insights and engagement with the users
3. provide guidance on increasing digital maturity in government organisations, including in their internal operations, external interfaces and service delivery
4. accelerate innovation or create an industry solution
5. improve productivity and increase efficiency.

What does PAS 2009:2024, Digital maturity for government organisations cover?

PAS 2009:2024 gives guidance on increasing digital maturity in government organisations, including their internal operations, external interfaces and service delivery. It provides a digital maturity framework that builds on the above model, as well as taking into consideration many other existing maturity model frameworks.

PAS 2009:2024 also describes six dimensions for government organisations to address in order to develop their capabilities with respect to digital technologies, and supplies helpful reference material, including digital government case studies from around the world.

PAS 2009:2024 is written with the needs of the end-users of government services – private citizens, businesses and civil society – in mind.

For whom is PAS 2009:2024, Digital maturity for government organisations?

PAS 2009:2024, Digital maturity for government organisations is for:

• government leaders and executives
• government digital transformation teams
• policymakers and regulators
• citizen engagement and experience teams
• data governance and security teams
• internal auditors and compliance officers
• technology providers working with government organisations
• vendors and consultants
• researchers.

Why should you use PAS 2009:2024, Digital maturity for government organisations?

• PAS 2009:2024 sets out how government organisations can measure their digital maturity using an established, authoritative and reliable model.
• It enables government organisations to use their understanding of where they are now as a foundation for establishing strategic goals and making sound digital transformation decisions that will lead to greater operational efficiency, effectiveness and transparency.
• PAS 2009:2024 can help establish good practices, uniformity and conformity to pre-established benchmarks.
• PAS 2009:2024 can help define rules for digital activities, including good practices for data management and protection.
• PAS 2009:2024 can help ensure compliance with legal and regulatory frameworks.
• PAS 2009:2024 can be used by internal audit and compliance teams to evaluate adherence to rules.
• PAS 2009:2024 can help technology developers and providers to guarantee the compatibility and interoperability of solutions, and to increase their in-house expertise and knowledge on how to measure digital maturity.

Source: The British Standards Institution 2024

UAE digital government maturity model

The UAE digital government maturity model is a unified reference for the electronic/digital government in the UAE. It is a guideline for all digital transformation aspects; it measures the ability to create a digitally mature and sustainable government. TDRA launched the first edition of UAE Digital Government Maturity Model in April 2018 in cooperation with Albany State University, USA. The second edition, launched in 2021, aimed to bring the UAE to the top rank internationally, in the online service index of the biennial UN E-Government Survey. It considers the following:

• Global digital maturity models
• UAE federal and local digital maturity models
• UAE leadership in smart government
• The UAE Strategy for the Fourth Industrial Revolution
• UAE Strategy for Artificial Intelligence
• National Innovation Strategy
• Emirates Blockchain Strategy 2021.

The UAE maturity model is compatible with all local electronic governments. They are classified according to five levels from very low maturity to very high maturity. The final results will be guiding for improvement of digital maturity level for each government entity.

Dimensions

The Digital Government Maturity Model Framework (DGMMF) (PDF, 2 MB) for the UAE is composed of three main dimensions as follows:

Dimension 1: Leadership and Policies

This dimension consists of four key pillars. They are:

1. leadership
2. strategy
3. governance
4. legal.

Dimension 2: Technological Accelerator

It consists of three key pillars. They are:

1. technology
2. cybersecurity
3. specific technologies and new trends.

Dimension 3: Organisations and Data

It consists of two key pillars. They are:

1. API ecosystem management
2. Ministry/authority specific.

Most dimensions have a set of sub-dimensions that guide enabling actions that each ministry or authority might take to increase their maturity along each dimension. Each sub-dimension has a set of specific items to be used by each ministry/authority to determine their level of maturity for each sub-dimension and dimension. The five levels of maturity in the DGMMF range from Level 1 representing a very low level of maturity, to level 5 representing a very high level of maturity.

The responses to the assessment provide an outline for a roadmap for a successful digital government transformation. They may either be included in the overall assessment or as an addendum for a better understanding of how they are using technologies for some of their specific functions and services.

Goals

The UAE digital government maturity model aims to enhance the UAE leadership and competitiveness in digital government for society’s happiness. Furthermore, it aims at the following:

• Enhancing the UAE rank in the online service index (OSI)
• Promoting the UAE digital transformation
• Motivating positive competitiveness among the seven emirates in digital transformation
• Enhancing the UAE trend towards adoption of the 4^th industrial revolution technologies and artificial intelligence.

Benefits

• Provides an accurate an clear tool to assess the level of each emirate progress in digital transformation, which reflects the UAE’s progress in the online service index (OSI) of the United Nations’ E-Government Survey
• Provides a panoramic view of services provided by hundreds of local and federal government entities, and helps in finding gaps and matching plans of concerned entities
• Achieves global leadership in related indexes, and local goals including community happiness.