TRA is also planning to launch an
academy to keep pace with all devel-
opments and prepare skilled cadres
capable of performing smart work,
serving Emiratization process as
well.
To elaborate on the subject, “mGov-
ernment” Magazine met with engi-
neer Majid Mohammed Al Mazloom,
Member of the Smart Government
Committee, an Expert in Information
Security Systems and Team Leader
of Information Security Service Qual-
ity of the Computer Emergency Re-
sponse Team (aeCERT) – Informa-
tion and eGovernment Sector.
Will you give us an idea on TRA’s
mGovernment training program?
TRA is moving on two tracks; a short
term track, which is a one-year proj-
ect to develop and execute mGov-
ernment Training and Education Pro-
gram that has already been launched
during Gitex 2013; and a long-term
track which aims to establish an
academy to support mGovernment
with the best national skills.
When will the program start?
The deadline given by His Highness
Sheikh Mohammed for transforming
into mGovernment was 24 months;
hence we came up with the one-year
training program concept to prepare
a qualified mGovernment cadres.
What will the new program achieve?
Based on TRA’s focus on delivering
increased efficiency and transpar
-
ency, we are aiming to reach to the
largest number of stakeholders. This
will strongly contribute to the UAE Vi-
sion 2021 and reinforce interaction
between government entities and the
community.
The program will cover many aspects
of mGovernment services, including
developing apps capable of deliver-
ing government services, upgrading
existing eServices to be available on
mobile platforms as well as Mobile
apps design; Mobile apps quality as-
surance and protection.
Through the program we aim to instill
the concept and objectives of mGov-
ernment in the minds of federal and
local government employees. This is
in line with His Highness Sheikh Mo-
hammed’s vision that his initiative is
not aimed to serve customers, but to
bring happiness to them.
Service provision 24/7 necessitates
remarkable changes in the way
employees think to fit the new era;
smartness era which requires smart
employees who strive to bring happi-
ness to customers.
What are the focus points of the
program?
The program focuses on deliver-
ing simple and easy-to-use quality
services through mobile platforms,
while maintaining quality, flexibility
and sustainability of distinguished
eServices which is already a stellar
reputation of the UAE and the engine
of economic development.
Does the program target custom
-
ers as well?
definitely; it aims to enhance the
understanding of mGovernment
amongst people by clarifying their ex-
pectations and involving the youths;
being the most active groups on so-
cial media platforms and the Nation’s
future technologists.
TRA’s project is aimed at develop-
ing the best practices that serve all
stakeholders through focusing on
quality and consistently identifying
the best mobile technologies to meet
the demands of the smart and active
UAE community.
How many people will benefit from
the training program?
The program is targeted to develop
skills of over 2000 public employees
across UAE and universities. It aims
to promote mGovernment aware-
ness and expertise among all society
members as part of the UAE vision
2021 to build a competitive and re-
silient economy that can realize the
best results worldwide.
Who are the targeted stakeholders?
The program targets 3 segments;
University Students who will play an
23
December
2013
