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The Telecommunications Regulatory Au-
thority (TRA) has overseen the implemen-
tation of the mGovernment initiative. It has
charted out a roadmap for the transition.
The comprehensive roadmap includes the
technical, administrative, organizations,
economic, media and awareness aspects.
The TRA has further developed the mGov
guide to serve as a technical reference
through the transition journey.
The TRA has also laid the foundation
for the FEDnet to serve as a solid base
that provides integration, interaction, data
share and transactions with a high level
of protection and reliability. The FEDnet
should link the various government enti-
ties together in a bid to provide their ser-
vices to customers.
The TRA has launched CoDI, the Centre
of Digital Innovation, an mGovernment
initiative providing services for testing and
verifying security and functionality of mo-
bile applications for Government depart-
ments.
In order to encourage the adoption of best
practices and international standards,
CoDI provides consultation services to
government organizations in the process
of developing the mobile applications. It is
responsible for running the mGovernment
app store.
Several government organizations said
they have already completed the transi-
tion into smart services and they are now
in the process of developing and improv-
ing the services on mobile phones based
on customers’ feedback.
RTA: 173 services through nine
mobile apps
Chairman of Roads & Transport Authority
– Dubai, Mr. Mattar Al Tayer said that the
RTA teams working on implementing the
mGovernment initiative have successfully
transformed 173 services into smart ser-
vices. The services fall into three catego-
ries namely for road users (83 services),
public transportation users (31 services)
and business (59 services). The services
are offered through nine apps.
Al Tayer said that the RTA’s app on various
mobile platforms have been downloaded
more than two million times. RTA Smart
Drive was downloaded one million times,
followed by Salik (390,000 downloads),
and Wojhati (210,000 downloads). A total
of 260,000 transactions were performed
on these apps.
Al Tayer added that the RTA is currently
focusing on post-service improvement
based on customers’ feedback. He noted
The RTA has completed the reengineering
and redesigning of 36 services which have
been transformed into smart services.
He pointed out that in its attempt to engage
university students in the development of
mobile apps, the RTA has launched the
RTA best smart app contest for students.
He emphasized that the RTA’s services
directly impact Dubai’s efforts to become
a smart city, as roads and transportation
constitute 25%-30% of smart cities transi-
tion.
5
May
2015