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hammed bin Rashid Al Maktoum to transi-
tion into an mGovernment.
The smart projects included the portal for
study abroad students, attestation of cer-
tificates, and certificate equivalency.
The Ministry has also fully transformed its
website to be responsive, meaning it is
compatible with all smartphone platforms.
It added a mobile service that can let us-
ers know within only 30 seconds whether
or not an educational institution approves
an application.
YSA reaches the top
The General Authority of Youth & Sports
Welfare (YSA) said that the transition into
smart services is 100% completed. YSA
has recently released a bundle of smart
services to its customers.
EIDA: We’ve covered a long way
on the transition road
Since His Highness Sheikh Mohammed
bin Rashid Al Maktoum launched the
mGovernment initiative, Emirates Identity
Authority (EIDA) has been racing against
time to complete the transition. It has been
one of the pioneering institutions to pro-
vide its customers with smart services.
EIDA released its first bundle consisting of
50 services on mobile devices. The servic-
es included ID card renewal for UAE and
GCC citizens, tracking application status
for all UAE residents, customizing user
file, sending suggestions and complaints,
notifications service and locating service
centers.
EIDA is always working on creating new
services and adding new features to the
smart ID card issued by EIDA for citizens
and residents. The aim is to support the
transition into an mGovernment, contrib-
ute in improving the quality of services of-
fered to the public and assist other agen-
cies in developing their services based on
the database provided by EIDA.
EIDA has covered a long way in enabling
its services on mobile and smart devices
and making them accessible to both the
public and private sector.
MOI offers 95% smart services
The Ministry of Interior (MOI) offers a total
of 339 services, 323 of which are smart
services accounting for more than 95% of
MOI’s services.
The MOI’s mobile apps offer an array of
services from licensing vehicles and driv-
ers to investigating criminal status, as-
sessing security and criminal information,
citizenship and residency services includ-
ing the issuance of entry permit for long
or short visit, entry permit for workers and
renewal of passports.
Civil defense services on mobile apps
included an establishment file, fulfillment
certificate, approval of engineering plans,
vehicles and tanks, awareness lectures,
locations, service centers, service cards,
calling 999 and SMS on 5999, social me-
dia following and services through the call
center number 8005000.
The MOI is always seeking to find new
innovative ways to deliver services to the
public without the need for them to physi-
cally go to the service centers.
Thirty smart services from SZHP
Sheikh Zayed Housing Program (SZHP)
provides 30 different services, 18 of which
are for applicants, 12 for consultants and
3 for contractors.
120,000 users of Ministry of La-
bor’s app
The Ministry of Labor estimated average
time to complete it transactions on smart-
phones to be 3 minutes. Over 112,000
users have downloaded the Ministry’s mo-
bile app.
It is noteworthy that the Ministry of Labor
had recently won the Best Mobile Govern-
ment Service award in the Economy and
Commerce sector at the national level dur-
ing the third Government Summit 2015.
The Ministry of Labor’s app focuses on a
strategic objective, which is providing high
quality services to be accessible around
the clock and anywhere according to an
innovative, fresh and user-friendly design.
80 smart services from Dubai Police
Dubai Police offers 80 smart services on
its mobile app. The app was downloaded
729,445 times until Q1 2015.
Users have completed 375,187 transac-
tions on Dubai Police’s mobile app until
Q1 2015, with 11,744,556 inquiries.
MoFA services on smartphones
The Ministry of Foreign Affairs (MoFA) of-
fers customers an array of mobile services
include the “Tawajudi” service to the UAE
citizens abroad enabling easy communi-
cation between the UAE missions and
UAE citizens abroad who are registered in
Report