E-Consultation on launching a virtual chat service “Chatbot” platform on ICA website and Smart Appli
the framework of the endeavors and efforts made by the Federal Authority of
Identity and Citizenship “ICA” to develop its interactive & digital
platform and to enhance its presence on both website and smart phones
application, ICA invites the public to share their feedbacks and views in
respect of the virtual chat service Chatbot launched by ICA in 2020,
which is a text chat program that answers the common customers queries by providing
the ' Chatbot '
program with information, understanding the customers’ needs, responding to
their inquiries, and directing them to all services required.
Consultation Objective aims to activate the virtual chat service Chatbot technology
to acquire diverse information and to develop the cognitive awareness over the
electronic and smart services provided by ICA.
will be monitored, analyzed, and applied.