Interactive Laboratory - Ministry of Human Resources and Emiratisation
Ministry of Human Resources and Emiratisation (MoHRE) has introduced the first
interactive laboratory under the supervision of the Innovation Council. The
function was attended by various segments of employees and customers.
of the interactive lab is based on posing a challenge faced by the MoHRE in the
form of a specific question that motivates the attendees to put forward a set
of ideas that will contribute to addressing and overcoming the challenge before
finally the winning feasible idea will be chosen.
The theme of the question of the introduced interactive
lab was: ‘How can the MoHRE create new channels for communication with
customers?’ Initially, the MoHRE’s efforts for adopting multiple channels for communicating
with all segments of customers were reviewed, particularly that the diverse
categories of beneficiaries of the MoHRE’s services put the MoHRE in a
permanent race against time to ensure access to the customer’s voice. Despite
all the efforts made in this respect, the MoHRE leaders are always keen on
creating all ways possible for the MoHRE to easily communicate with its
After explaining the existing challenge, it was time
for generating ideas. In this stage, the attendees would list all the ideas
they have in their mobile phones and smart devices that are automatically
linked to the interactive lab. There, all the ideas would appear (without reference
to their respective owners) on the display screen immediately. During this
stage, as many as 35 different ideas were generated within less than half an
Then came the decision-taking stage, which is based on
two voting stages, the first is based on choosing the best five ideas, where
the attendees would select their likely ideas on their smart devices. The 5
best ideas that received the highest percentage of votes would then
automatically appear on the display screen. This would be followed by the final
voting stage for the winning idea out of the total five ideas already selected in
the first stage.
The MoHRE was keen on going through the interactive
lab experience after the Telecommunications Regulatory Authority announced that
the laboratory was part of the digital participation mechanisms in the UAE community
and the promotion of the smart services index in all federal government entities.
It was aimed at engaging the public, hearing their voices and adopting their
views as regards developing government work in terms of services, procedures
Goal: Enhancing the role of the modern mechanisms and
technologies that would improve government work, co-operating with all segments
of the society to develop government work and encouraging thegeneration of
creative ideas in proposing radical solutions in new, innovative and instant methods.
Decision-making: The MoHRE will study all the ideas that have been put
forward, focusing on the winning idea and developing it to ensure that it is implemented
in the most optimal manner as soon as possible. The winning idea is based
on using the (virtual robot) technology for
communicating with customers, who will easily follow up their requests and
instantly update them. Through the (virtual robot) services, customers are kept
abreast not only of new services but also of additional services related to
their requests, thereby saving time and effort.