The government of the United Arab Emirates is moving steadily towards digital transformation in providing services, strengthening partnership and complete integration of digital services.  We, at the Department of Economic Development in Ajman, follow the same approach, and focus on providing digital services that meet our aspirations, and contribute to achieving our vision in creating a sustainable diversified economy based on knowledge and innovation by 2021.

The number of digital transactions completed for the department since the beginning of the year has reached more than 30,000 transactions, and the digital services provided through the website and smart application, available 24 hours a day, seven days a week, achieved a satisfaction rate of 90% of customers until last August.

We also adopted a digital transformation strategy and work with our partners in an integrated manner hand in hand to create a distinct and unique customer experience. The digital transformation rate of the department reached 91%, and we take into account the various variables that occur in the development of services and launch other services that meet the needs of customers and investors. We launched in April, a package of digital services includes “E-Trader License”, “Halan License”, “Mobile Vehicle License”, “Business Centers License”, “License Renewal for Additional Years”, “License Freezing”, “Administrative Cancellation” and “Contract Authentication” “The smart contract for services agent and business company contracts" to build an attractive environment for doing business in the Emirates.

The turnout of users increased during the Corona crisis to use digital services to complete their transactions as a result of the temporary closures of customer happiness centers at the time. The results were achieved by implementing a number of initiatives, including the Single Window project and the introduction of developments and updates that keep pace with best practices on the systems. It has contributed to facilitating a positive customer journey and providing support to the business sector affected by the pandemic while to making it easier for customers to complete their transactions in minutes and without the need to visit customer happiness centers.