Introduced in 2017

The smart auction is an application devised to manage auctions effectively. It was introduced after suggestions of customers, who requested a platform to receive information about upcoming auctions and to participate in such auctions. This application will increase returns of DHA and give chance to investors to participate in different auctions declared by DHA. Services covered by the auction include renting shops and other spaces and sale of surplus equipment and furniture.

The main results of this application are:

• Enhancing the institutional reputation of DHA and trust of investors

• Keeping pace with the directives of H. H. Sheikh Mohammed bin Rashid Al Maktoum, Ruler of Dubai, to transform Dubai Government to a smart government

• The new application will enable customers to view the auction and download the documents required from any place and at any time. Customers can participate in these auctions without the need to visit the DHA office. It will save time and increase participation. Customers need to register in the application to have a user name and password to be used for future participations

• A larger number of individuals, companies and investors will use the application. Hence, competitiveness will increase under a transparent and neutral system for all auctions held by DHA

• Increase of customer satisfaction to 90 per cent

• Reducing transaction time by 50 per cent.