Most government entities in the UAE have an online channel for payment of their services. A customer can apply to services online and pay for them via the same website or dedicated emirates’ government portal. A customer can pay electricity and water bills, traffic fines, etc.
While the UAE Government is going smart, it has introduced several mobile applications for payment of government services. Some of these applications are specialised for payment and others include payment channels integrated into their platforms. By using these applications, customers can pay their bills and service fees from home. All the apps are available on an app called the UAE Government Apps (www.apps.gov.ae) available on iTunes and Google Play.
There are several tools and methods to implement ePayment for government services. They are:
Read about eDirham.
Payment cards for transportaion
In Abu Dhabi, you can pay for public bus fares by Hafilat card. You need to load it with money and swipe it before and after every trip. The fare is calculated automatically based on the distance of the passenger's journey. Weekly and monthly passes are also available.
In Abu Dhabi, you can pay for public parking fares by Mawaqif card. These cards also need to be pre-loaded with currency and swiped at the parking fees’ kiosk for getting a ticket. These cards are rechargeable.
In Dubai, you can pay for all public transport including bus, metro, waterbus, water taxi, abras, tram and even for public parking with Nol card. Nol is a smart card. You can add certain balance or recharge it via the RTA’s applications or at the smart kiosks present at bus and metro stations. Check the types of Nol card and how to obtain them.
In addition, there is a Smart Nol card which enables payments through NFC.
In Sharjah, you can pay for public bus fares by Sayer card. You can get Sayer card from the vending machine at Jubail Bus Terminal or from the driver on the Mowasalat buses.
In May 2013, Roads and Transport Authority launched eWallet; it's an online account through which one can make secure online payment.
Radio Frequency Identification (RFID) is in use to levy road toll Salik in Dubai since July 2007. You do not need to stop your car at any toll point to pay the road toll. When your vehicle passes through a Salik toll point, RFID scans the Salik tag attached to your vehicle windshield, which is connected to your prepaid Salik toll account and automatically deducts the toll amount.
Credit and debit cards
Government service providers accept credit cards as a means of payment for service provided to the public. You can pay by credit card via counters or online to get the government service. Most banks in the UAE enable their customers to pay government fees directly through direct debit from bank accounts instead of credit cards.
Several government service providers install electronic kiosks in malls, business centres and other public places for payment of bills and other service charges. To pay via electronic kiosks, you need to provide account details and follow the steps required to finish the transaction.