Domestic worker recruitment offices must comply with the following obligations:
- providing the worker with information regarding the type, nature of work and the wage before entering the country
- proving that the worker is physically, psychologically and professionally fit
- onducting the required medical examinations of the worker within no more than 30 days prior to his/her entry into the UAE
- educating the worker about the customs and traditions of the UAE’s society
- providing suitable housing and subsistence for workers, whether directly employed by the agency, recruited through the agency before transfer to the employer, or returned to the agency for any reason
- treating the worker with respect and refraining from subjecting them to violence
- making the worker aware of their rights and directing them to the proper channels in the event that their rights or freedom are violated
- providing the employer with records of wage payment to the worker through any mechanism approved by the ministry to ensure workers are paid their wages through official channels
- not to demand or receive any commission or financial reward from the workers in exchange for employment, whether before or after commencement of work.
Domestic worker recruitment contract
A contract must be concluded between the domestic worker recruitment office and the employer, which generally includes the employer’s requirements regarding the domestic worker, in addition to the fundamental rights and obligations of the employer toward the worker—particularly the type of work and the wage.
The contract also specifies financial commitments related to the worker’s relocation from their home country to the UAE, the service fees due to the agency, and the timeframe for completing the recruitment.
If the domestic worker recruitment office violates these conditions, the employer has the right to refuse to employ the domestic worker, and the agency must either provide a replacement worker or refund the recruitment fees, without prejudice to the employer’s right to claim compensation for damages arising from breach of contract.