The Government Excellence Model (GEM) is a framework for evaluating and improving the performance of government entities in the UAE. GEM 2.0 is designed to inspire government entities on their journey towards excellence and to keep the momentum of excellence. GEM 2.0 is divided into three pillars; each pillar has criteria that encompass a set of principles that define the general concept of the criteria.
GEM 2.0 is divided into three main pillars; each pillar comprises a set of criteria that represent the basis that guides the government entity wishing to achieve a leading position, sustainable growth and competitive advantage. The pillars of GEM 2.0 are:
This pillar focuses on the entity's ability to achieve its vision and strategic goals.
01
This pillar focuses on the entity's ability to deliver proactive, innovative, personalised and seamless services to its customers.
02
This pillar focuses on the entity's ability to create an environment that enables its employees to perform their best.
03
GEM 2.0 has 11 criteria grouped into the 3 pillars stated above. Each criterion encompasses a set of principles that define and explain a high-level meaning (general concept) of the criteria and which can be utilised as guidance to interpret the criteria. The criteria for the 3 pillars are:
Vision realization:
Distinctive value:
Enablers:
Read more about pillars, criteria and principles in the Government Excellence Model Manual (PDF, 1 MB).
GEM fundamentals are designed to inspire and guide the efforts of government entities in their journey to achieve further levels of excellence maturity. They embed a mindset that drives the transformation required to deliver value and ultimately enhance the well-being of citizens. They can be used by any government entity regardless of its mandate or current excellence maturity. Fundamentals of excellence are:
Read more about the fundamentals of excellence.
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